Warranty Manager

Job Summary
The Warranty Manager plays a crucial role in overseeing the warranty processes for our products, ensuring customer satisfaction and compliance with warranty policies. This position requires a detail-oriented individual who can effectively manage warranty claims, coordinate with various departments, and provide exceptional service to customers. The Warranty Manager will be contributing to the overall success of the organization.

Responsibilities

• Manage and oversee all warranty claims processes, ensuring adherence to company policies and procedures.
• Review and analyze warranty claims to determine validity and appropriate resolutions.
• Collaborate with cross-functional teams, including customer service, quality assurance, and product development, to address warranty-related concerns.
• Develop and implement strategies to improve warranty processes and reduce claim turnaround times.
• Train and mentor team members on warranty procedures and best practices.
• Maintain accurate records of all warranty claims and resolutions for reporting purposes.
• Communicate effectively with customers regarding their warranty inquiries and claims status.
• Monitor industry trends related to warranties and recommend adjustments to policies as needed.

Skills

• Strong analytical skills with the ability to assess complex information quickly.
• Excellent communication skills, both written and verbal, for effective interaction with customers and team members.
• Proficient in using warranty management software and other relevant tools.
• Detail-oriented mindset with strong organizational abilities to manage multiple tasks simultaneously.
• Ability to work collaboratively in a team environment while also being self-motivated.
• Knowledge of product specifications, industry standards, and regulatory requirements related to warranties is a plus.
• Problem-solving skills with a focus on customer satisfaction.

This position is essential for maintaining our commitment to quality service and customer care through effective management of our warranty programs. The Warranty Manager is responsible for filing and keeping up on all warranty claims for the company across several stores.

PAY RANGE: $15-$20

Experience

3 years of warranty writing experience is prefered

Skills
Ability to model positive behavior, organize and maintain work flow, provide effective leadership, and exercise independent critical judgment. Excellent customer service skills and communication skills, ability to work in a fast-paced work environment, work with little supervision, basic level of computer skills and proficient email correspondence. Working knowledge of boat and jet ski and RV's operation is preferred.

Environment
Office job, May require taking pictures of parts and units outside from time to time

Hours of Work
Typical 40hr work week. May vary during peak season. Closed Sundays and Mondays

Travel
Requires a minimal amount of travel.

Physical Requirements
Very little physical work

1. Leadership
· Effectively lead and engage staff, conveying to them their importance to the overall success of the company.
· Support and execute Service Manager’s decisions.
· Provide regular and frequent feedback to Service Manager on a weekly basis.
· Able to work with little to no supervision.

2. Operations
-File warranty claims with manufactures

-Reconcile accounts concerning warranty claims

- work directly with service writers and service manager to maximize warranty profits

3. Communication
· Responsible for communicating with management and all other employees who work in conjunction with the Service Department.
· Accept constructive feedback in a positive manner and use feedback to develop plans for improvement.
· Help create a positive work environment for staff and customers.
· Effectively handle stress, an increased workload, and/or workplace challenges in a calm and professional manner.
· Return phone calls and emails in a timely manner and communicate often to appropriate supervisors.

4. Personal and Professional Management
· Willing to take initiative to get things done.
· Handle stress and cope with frustrations.
· Comply with organization’s policies and procedures.
· Ensure integrity in areas of compensation (worked and non-worked time), work-related expenses, use of company equipment and resources, and additionally hold staff accountable for the same.
· Take responsibility for actions, accept responsibility for mistakes and report self-errors to immediate supervisor in a timely manner.
· Expected to adhere to the standards and expectations of Young Harris Water Sports.
· Responsible for upholding the highest level of professionalism and customer service.
· Protect the company from litigation by following all policies and procedures established by the company regarding safe operation.
· Required to sign employee handbook and familiarize yourself with company policies.

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental Pay:

• Commission pay

Work Location: In person

Job Type: Full-time

Pay: $18.25 - $18.88 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Young Harris, GA 30582: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $20