What are the responsibilities and job description for the Welcome Center Staff /Opener - West Boise YMCA position at YOUNG MEN'S CHRISTIAN ASSOCIATION OF BOISE IDAHO INC?
Serving over 20,000 active youth, adult, and family members, the West Branch of the Treasure Valley Family YMCA helps members lead a healthier, happier life. Facility amenities and features include six fitness studios, three racquetball courts, full-court basketball gym, youth activity center, climbing wall, 50-meter swimming pool, and training pool.
The Welcome Center Staff is responsible for creating a friendly, helpful, welcoming atmosphere for everyone as they enter the Y.
Responsibilities:
- Develop intentional relationships and engage members to deepen their relationship to the Y Cause.
- Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc., using the Y voice attributes and discretion. Assist in connecting them to appropriate Y staff and programs.
- Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
- Perform financial transactions accurately and maintain a balanced till.
- Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.
- Offer financial assistance in response to program and membership inquiries.
- Field and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
- Record all accident/incident reports and participant statistics etc., as required by supervisor, and react immediately to member comments/concerns.
Qualifications:
- Previous customer service, sales, or related experience.
- Basic computer and office skills.
- Must be able to engage others in conversations and make all people feel welcome.
- Ability to respond calmly and quickly to safety and emergency situations.
- Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
Schedule:
This is a part-time position averaging 10-15 hours per week. Schedule requirements are Monday/Tuesday, 4:30am-9:30/10:00am or Wednesday/Thursday/Friday, 4:30am-9:00am. Seeking 2 candidates to fill these two shifts.
Welcoming and Inclusion:
At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people–regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.
How To Apply:
External candidates must complete an online application. If you have any questions regarding the position, please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org. All current and previous YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended.
