Waterpark Gate Attendant - North YMCA

GENERAL FUNCTION: Under the direction of the Membership Director, the Waterpark Gate Attendant will provide leadership through excellent customer service by ensuring all members are greeted and checked in at the waterpark prior to entering. This position will be able to answer basic questions and guide members to the front desk in the branch for transactions.  This is a seasonal position (Memorial Day weekend through Labor Day weekend) that has a direct bearing on overall retention and customer satisfaction during the waterpark season.

MINIMUM ENTRY REQUIREMENTS

Education/Experience Requirements:

1. Minimum age of 20
2. Minimum of one year experience in customer service and cash handling
3. Must have high school diploma or equivalent

Physical/Mental Requirements:

1. Must be able to frequently perform the following physical activities; bend, stoop, kneel, twist, reach with hands, sit, stand, walk, move up to 35 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks
2. Must demonstrate attention to detail and ability to count and do basic math associated with a cash drawer
3. Must communicate effectively, both orally and in writing
4. Must possess mental alertness, problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing, chaotic environment
5. Must be able to show initiative in the absence of supervision
6. Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
7. Must present a neat and professional appearance at all times

Job Requirements:

1. Commitment to the YMCA mission, vision and values
2. Must attend New Employee Orientation within 30 days of hire
3. Complete CPR/AED, First Aid, O2, and minimum 5 hours of membership gate shadowing in accordance to Conditions of Employment
4. Understand and abide-by all policies and procedures as set forth by the association
5. Work a schedule that reflects the needs of the waterpark; including evenings and weekends

JOB RESPONSIBILITIES

1.    Providing excellent service by having a general understanding of YMCA services and systems.

2.    Effectively communicating the mission, vision and values of the YMCA.

3.    Responsible for following directions, being flexible and exhibiting friendly demeanor while working with people of all ages and backgrounds.

4.    Maintaining a safe and clean facility at all times.

5.    Providing excellent customer service through the following:

a.    Exceeding the expectations of the members through fast and knowledgeable service

b.    Greeting and becoming familiar with program participants and members by name

c.     Handling all questions and concerns in a courteous, professional manner

d.    Gathering feedback from members and share with supervisor to help improve service

e.    Being prepared at all times to greet and help members

6.    Responsible for being observant and mindful of the impact the YMCA has on its members and the community.

7.    Having a comprehensive knowledge of the following YMCA systems:

a.    Check-in process at gate; being able to read and understand alerts, verify membership identity, and sending members without photos in the system inside to update record.

b.    Understanding of age policy, providing wrist bands when needed

c.     Being able to identify an active or non-active membership through Traction Rec

d.    YMCA360 app – being able to navigate and troubleshoot issues

e.    Opening and closing procedures for waterpark: perform as needed

f.     Emergency procedures: being certified and prepared to implement in case of an emergency

8.    Adhering to boundary policies, attend training, report concerns, follow mandated reporting, and fulfill job-specific responsibilities such as maintenance securing unused areas and front desk personnel ensuring proper sign-in/out procedures.

9.    Supporting Strong Community Campaign efforts.

10.   Refraining from making negative comments on social networking sites.

11.   All other duties as assigned.

EFFECT ON END RESULT:  Ensuring a positive, safe and enjoyable environment for all YMCA’s members and staff; taking ownership of members needs and concerns, supporting overall value of association, and being part of a well-managed team that is engaged in building and fostering positive relationships.