What are the responsibilities and job description for the Vice President of Operations position at YOUNG MENS CHRISTIAN ASSOCIATION OF ATTLEBORO?
Position Summary:
The Vice President of Operations is a key leadership role responsible for the day-to-day management of the Attleboro Norton YMCA’s Downtown Branch and the Pleasant Street Child Development Center. Reporting directly to the CEO, this position ensures high-quality operations across all departments, including Aquatics, Membership, Youth Sports, Childcare, Facilities, and Health & Wellness. The VP of Operations is a strategic thinker and hands-on leader, focused on driving member satisfaction, program excellence, team development, and operational effectiveness.
Key Responsibilities:
- Oversee and support daily operations at both the Downtown Branch and Pleasant Street location.
- Lead department directors and staff to ensure delivery of high-impact, mission-driven programs and services.
- Develop and manage department budgets in collaboration with the CFO and program leaders.
- Champion a culture of service, accountability, and inclusion across all operational areas.
- Ensure compliance with YMCA standards and local, state, and federal regulations.
- Drive membership growth, retention, and engagement through exceptional service delivery.
- Collaborate with the CEO and Board on strategic priorities and deliver reports and updates as needed.
- Serve as staff liaison to assigned Board committees.
- Support association fundraising efforts through donor stewardship, events, and campaign engagement.
- Represent the YMCA in community meetings and initiatives to strengthen partnerships and visibility.
- Other duties as assigned to support the overall success of the YMCA.
Qualifications:
- Bachelor’s degree in business, nonprofit management, recreation, or related field or equivalent experience.
- Minimum of 5–7 years of progressive leadership experience in operations or program management, preferably in a YMCA or similar nonprofit.
- Strong supervisory and team development skills.
- Demonstrated success in budget management and operational planning.
- Ability to engage diverse stakeholders including staff, members, donors, and community partners.
- Experience working with a Board of Directors or volunteer committees is a plus.
- Proven ability to manage multiple priorities with a high level of organization and follow-through.
