What are the responsibilities and job description for the Young Truck Sales, Inc. is hiring : Service Writer in Canton position at Young Truck Sales, Inc.?
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Monday-Friday 10 : 30 am-9 pm
Position Summary : This position is responsible for greeting customers and answering service calls. Prepare customer quotes and communicate with customers. Complete all customer interactions professionally and courteously.
Benefits :
Medical, Dental, Vision, Accident, and Critical Illness plans available
HSA (healthcare savings account) or FSA (flexible spending account) with employer match
401k with employer-match
Company-paid Short Term Disability policy
Company-paid Life Insurance policy
Paid Time Off
Paid sick time
Holiday pay
Boot voucher
Other Benefits :
Wellness Program
Employee Assistance Program
Service awards
Company events / outings
Technician referral bonus
Event tickets
Catered events / lunches
Key Roles :
Customer Service
Prepare estimates.
Assist Service Coordinator
Liaison between customer and shop / tech
Duties and Responsibilities :
Greet customers, write up the customer’s issue with detailed failure information, answer incoming Service calls, schedule work, and open the Repair Order.
Prepare an estimate for the customer, obtain appropriate approval, and communicate it within the department; update estimates and approvals as needed throughout the repair.
Keep the customer informed during the repair process.
Review completed ROs and post tech stories (edit as needed) to start the invoice process for the customer and assist with invoicing.
Assist the Service Coordinator in managing open ROs.
Assist in getting Customer purchase order numbers for invoices. Add Tasks as needed (RO maintenance in general).
Liaison between customer and shop / tech.
Assist with pick-up and delivery as needed.
Qualifications :
High school education or its equivalent.
Excellent verbal and written communication skills.
Strong computer skills. Basic warranty knowledge is preferred.
Ability to multi-task and determine priorities.
Excellent customer service skills.
Possess a valid Ohio driver’s license with the ability to be insured by the Company’s motor vehicle insurance carrier.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Truck Transportation
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