What are the responsibilities and job description for the Service Advisor position at Younger Auto Group?
Service Advisor - Younger Auto Group
At Younger Auto Group, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our customer's life needs. We are one of the premier auto groups in the area. From the moment you walk into our showroom, you'll know our commitment to our employees is second to none. Our Dealerships are interested in finding talented individuals that are looking for a rewarding and challenging career in the automotive industry. We have varied career opportunities, ranging from Sales to Service to Management. If you possess the unique ability to provide outstanding customer service and consistently show dedication to excellence, please complete the online application.
Compensation begins at $45,000, with the potential for higher earnings based on performance.
Younger Rewards:
- A competitive salary
- A great working environment where you’ll be supported by a team of professionals
- Medical, Dental & Vision Insurance
- Health Ancillary Plans
- Health Savings Account
- Company-paid Life and AD&D
- 401K Retirement Savings Plan
- Vacation & Sick leave
- Discounts on vehicle purchases
- Advancement opportunities for high-performers
Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer-driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.
On a typical day, this will include:
Upselling additional services using low-pressure, high-integrity methods
- Providing accurate repair/maintenance estimates
- Adhering to policies on vehicle care and operation
- Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
- Reviewing and explaining repairs and associated costs with customers
- Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
- Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Younger Requirements:
- Outstanding customer service skills
- A positive attitude
- Previous experience would be highly desirable for this position
- Must be able to pass pre-hire screenings for background, drug, and driving
Apply today if you want a rewarding career using your outstanding customer service skills.
At Younger Auto Group, we are committed to fostering a diverse and inclusive workplace where everyone is valued and respected. We believe that a diverse team enhances our ability to serve our customers and drive innovation. As part of our commitment to equal opportunity employment, we ensure that all qualified applicants receive fair consideration for employment regardless of race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law. Additionally, we embrace affirmative action principles to actively promote the hiring, retention, and advancement of underrepresented groups. Our goal is to create a dynamic and supportive environment where all employees can thrive and contribute to our collective success.
Salary : $45,000
