IT Support Specialist

Job Title: IT Support Specialist

Number of positions: (2)

Location: Onsite - daily-5 days a week - Sissonville, WV

Duration: 6months (potentially a contract to hire)

We are seeking a skilled and motivated IT Support Specialist to assist with the installation, configuration, deployment, and support of software, hardware, and peripherals

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Academic Skills/Knowledge/Experienc

• e:High school diploma or GED require
• d.Minimum of 2 years of hands-on experience in software/hardware installation, configuration, deployment, and suppor
• t.Combination of post-secondary education and/or at least two years of relevant work experienc
• e.Strong ability to provide technical support and helpdesk assistance to all levels of the organizatio
• n.Advanced computer skills and proficiency with technical troubleshootin
• g.Solid documentation skills for tracking and resolving technical issue
• s.Ability to remain tactful, diplomatic, and maintain confidentiality when dealing with business-sensitive informatio
• n.Strong teamwork and independent work skills in a fast-paced environmen
• t.Ability to adapt to changing priorities and organizational need
• s.Excellent problem-solving, organizational, and communication skill
• s.Effective customer service approac
• h.Skilled in prioritizing tasks, planning, and managing administrative responsibilitie
• s.Demonstrated capacity to perform essential job functions and make decisions based on business impac

t.Physical Requirement

• s:Correctable vision and hearin
• g.Ability to operate a keyboard effectivel
• y.Ability to lift up to 25 pound

s.Potential Hazard

• s:Normal office environment hazard
• s.Hazards related to trave

l.
Essential Duties and Responsibiliti

• es:Installation, configuration, deployment, and support of software, hardware, and periphera
• ls.Troubleshoot advanced networking issues (wired and wireless) and application proble
• ms.Ensure accurate creation and resolution of tickets within the Help Desk System, escalating issues as needed, and updating the knowledge base with proven solutio
• ns.Create and manage Active Directory (AD) accounts, with a strong understanding of AD security polici
• es.Administer Microsoft products via the Microsoft administrative port
• al.Provide end-user support and training for PCs and mobile devic
• es.Conduct J-SOX compliance auditing and reporti
• ng.Manage inventory and license compliance, including computer equipment lifecycle management. Provide regular reports for budgeting purpos
• es.Test and validate hardware/software changes before implementation in production environmen
• ts.Document and maintain desktop configurations, hardware/software installation procedur
• es.Maintain vendor relationships to ensure competitive pricing for IT-related purchas
• es.Prioritize end-user issues and communicate the resolution strategy, ensuring timely completi
• on.Provide remote technical support to traveling sales, executive, and administrative sta
• ff.Build and configure computer systems to meet business requiremen
• ts.Generate reports for management related to J-SOX requiremen
• ts.Proactively identify and implement operational enhancemen
• ts.Participate in rotating on-call support with the IT operations gro
• up.Adhere to Quality Management System (QMS) and Environmental Management System (EMS) policies and procedur
• es.Work overtime and travel as necessa
• ry.Assist Operations Support staff as need
• ed.Cross-train and collaborate with other IT team membe
• rs.Perform general housekeeping duties as necessa
• ry.Comply with all company policies and procedures, including IATF and ISO14000 requirements, where applicab