Hermitage Customer Service Supervisor

Job Title: Customer Service Supervisor

Report to: Store Manager

JOB SUMMARY

· Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors.

· Utilize staff on duty efficiently – help build a strong and motivated store team.

· Emphasis on customer service and production.

· Promote sales growth and attend to store merchandising.

· Ability to supervise without showing partiality.

· Aware of store safety and security.

· Assist customers quickly and courteously with their purchase.

· Maintain a pleasant environment in the store among customers and store staff at all times.

· Will be fair-minded but firm in direction.

· Maintain proper handling of merchandise according to store standards/procedures/policies.

· Sufficient mathematical skills to use cash register and complete paper work.

· Will do daily paper work in absence of Store Manager or Assistant Manager.

· Follow cash and banking procedures accurately. The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits. (Follow cash and banking procedures accurately).

· Must possess a valid driver’s license, maintain adequate insurance and pass a background check.

· Work cooperatively with store management and staff.

· A good communicator with store management and staff.

· Help build a strong motivated store staff, be supportive of co-workers, patient and helpful with new hires.

· Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock.

· Help maintain store appearance – maintenance, such as dusting, sweeping as necessary.

JOB SUMMARY continued

· Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store.

· Aware of shrinkage – internal and external.

· Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.

· Employee will have occasional short deadlines and work environment hectic with occasional high stress.

· Employee will annually review the Code of Ethics to assure departmental compliance with it. Make suggestions for revisions, additions, etc.

· Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc.

EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED

· A high school diploma or equivalent is required. A minimum of one year retail sales experience is required.

HOURS WORKED

· The employee is normally scheduled on a weekly basis, Sunday through Saturday as scheduled. Full-Time up to 35 hours per week.

NUMBER OF DAYS WORKED

· May vary, but normally five days a week.

OVERTIME HOURS

· Generally overtime hours are not scheduled; however, overtime may be required based on the needs of the company.

PHYSICAL DEMANDS

For the purpose of determining the frequency of an activity, please refer to the following table:

Never: 0% (0 Min. to 6 Min.)

Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.)

Frequently: 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)

Continuously: 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.)

STANDING Continuously (67-100%)

Surface: Tile, carpet, cement

Activity: All aspects of job

WALKING Continuously (67-100%)

Surface: Tile, carpet, cement

Activity: All aspects of job

SITTING Occasionally (1-33%)

Activity: Paperwork

CLIMBING Occasionally (1-33%)

Activity: Attend to store merchandise and displays, occasionally using ladder. Preferred, but not required.

BENDING Occasionally (1-33%)

Activity: Normally stocking and display setup.

STOOPING/KNEELING: Occasionally (1-33%)

Activity: Brief stocking, bagging. Preferred, but not required.

REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%)

Activity: Textile transfer.

TWIST AND TURN: Occasionally (1-33%)

Activity: Normally stocking and display setup

LIFTING Frequently (34-66%)

Activity: Attend to store merchandise and displays. Lift up to 100 lbs. with help.

CARRYING Frequently (34-66%)

Activity: Attend to store merchandise and displays. Carry up to 50 lbs. with help

PUSH/PULL Frequently (34-66%)

Activity: Attend to store merchandise and displays, moving of textile rack and buggy

COORDINATION Eye, Hand, Foot Continuously (67-100%)

Activity: Performing normal duties of position

TALKING/HEARING/SEEING Continuously (67-100%)

Activity: Talking and seeing are required in all aspects of job. Hearing is preferred, but not required.

MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%)

Activity: Using cash register, calculator, rolling clothing racks, dolly, buggies, and safe. May be trained to use a pallet jack and/or tow motor.

ENVIRONMENTAL CONDITIONS Indoors 100%

Hazards include rolling racks, furniture, and other equipment

HAND COORDINATION RIGHT LEFT BOTH FREQUENCY

Major Hand X Continuously (67-100%)

Fine Manipulation X Frequently (34-66%)

Gross Manipulation X Frequently (34-66%)

Simple Grasping X Frequently (34-66%)

Power Grip X Occasionally (1-33%)

Hand Twisting X Occasionally (1-33%)

Fingering X Continuously (67-100%)

In compliance with the Drug-Free Workplace Act of 1988, Youngstown Area Goodwill Industries has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Youngstown Area Goodwill Industries employees and to the security of the company’s equipment and facilities. For these reasons, Youngstown Area Goodwill Industries is committed to the elimination of drug and alcohol use and misuse in the workplace.

NOTE: This comprehensive job description is subject to supplementation or modification if the actual job functions change.

Reasonable accommodation will be considered in determining whether an applicant is qualified to perform the essential functions of the job and its underlying physical demands.

Job Types: Full-time, Part-time

Pay: $12.70 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $13