DISTRICT MANAGER-RETAIL

YOUNGSTOWN GOODWILL INDUSTRIES, INC.

Job Description

JOB TITLE: District Manager

REPORT TO: Director of Retail Operations

The district manager is responsible for managing and overseeing an assigned group of retail stores and donation centers. Will serve as the point of contact for all store related issues.The district manager’s office will be located at the main plant location, however they will spend a good portion of the time out in the field at various retail sites.

The district manager reports to and is supervised by the Director of Retail Operations.

1. Specific Job Responsibilities

• Manages the growth, development and direction of retail stores.
• Reviews various retail reports to analyze the performance of assigned store and donation centers.
• Visits each store at least bi-monthly, check for ideal inventory levels, cleanliness, neatness, etc.
• Learn all jobs in the stores and donation centers and be available in case of manager absence.
• Ensures stores are receiving their shipments and orders and serves as the point of contact between the retail and transportation departments
• Work with departments across the organization to meet store needs.
• Implements and ensures the proper training of store and donation center personnel and be available to assist in training if necessary.
• Responsible for contributing content for use in policy and process manuals and training material by providing details to Director of Retail Operations.
• .Responsible for interviewing and hiring store managers with guidance from the Director of Retail Operations.
• Implements and ensures employees adhere to all store and safety policies and procedures.
• Provides feedback to Director of Retail Operations during processes to relocate stores, close existing and open new stores including layout, fixtures, vendor negotiation, staffing, stocking, etc.
• Work with store personnel to resolve customer complaints, employee issues, etc. when onsite.
• Work with Director of Retail Operations on store openings/closing as needed.
• Make recommendations to Director of Retail Operations for promotions, new goods, improvements, etc. as needed.
• Other duties as assigned.

2. Supervises/Business Contacts

• Direct: Store Managers, Floating Managers
• Indirect: Other retail and donation center staff

C. External business contacts will include various businesses when involved in projects; such as United Way, schools, vendors, and appropriate board committees.

QUALIFICATIONS

A high school diploma or equivalent is required. Three years of retail management experience or related field or must possess extensive experience in retail sales and have demonstrated potential for management as evidenced by successful progression through position of increasing responsibility and authority. Excellent organizational and time management skills. Good customer service skills. Must be an effective communicator. Proficient in Microsoft Office specifically, Excel, Word and Outlook.

Must possess a valid driver’s license, maintain adequate insurance and pass a background check.

PHYSICAL DEMANDS

For the purpose of determining the frequency of an activity, please refer to the following table:

Never: 0% (0 in. to 6 Min.)

Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.)

Frequently: 4 – 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)

Continuously: 67 – 100% (5 Hrs. 30 Min. to 8 Hrs.)

STANDING Frequently (34-66%)

Surface: Carpet, tile, cement

Activity: Inspections, general duties, store visits

WALKING Frequently (34-66%)

Surface: Carpet, tile, outdoors

Activity: Inspections, walking through building, store visits

SITTING Frequently (34-66%)

Activity: Report review, paperwork.

CLIMBING Occasionally (1-33%)

Activity: May use stairs, ladder

BENDING Occasionally (1-33%)

Activity: General duties

STOOPING/KNEELING Occasionally (1-33%)

Activity: General duties

REACHING OVERHEAD OR AT SHOULDER LEVEL Occasionally (1-33%)

TWIST AND TURN Occasionally (1-33%)

Activity: General duties

Marketing/Retail Sales Director

LIFTING Occasionally (1-33%)

Activity: Maintaining files, under 25 lbs., supplies to stores, Speaking engagements, displays, etc.

CARRYING Frequently (34-66%)

Activity: Maintaining files, supplies to stores, speaking engagements, displays.

PUSH/PULL Frequently (34-66%)

Activity: Pushing/pulling desk and file drawers, doors, store fixtures

COORDINATION Eye, Hand, Foot Frequently (34-66%)

Activity: Inspections, general duties, driving

TALKING/HEARING/SEEING Continuously (67-100%)

Activity: Talking, seeing and hearing are required for most aspects of job

MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%)

Activity: Using copy machine, fax machine, computer registers

ENVIRONMENTAL CONDITIONS Indoors 98% Outdoors 2%

Employee will make purchase supplies and will travel to Goodwill store locations, meetings, speaking engagements, etc.

HAND COORDINATION RIGHT LEFT BOTH FREQUENCY

Major Hand X X Frequently (34-66%

Fine Manipulation X X Frequently (34-66%)

Gross Manipulation X X Occasionally (1-33%)

Power Grip X Occasionally (1-33%)

Hand Twisting X X Occasionally (1-33%)

Fingering X X Occasionally (1-33%)

In compliance with the Drug-Free Workplace Act of 1988, Youngstown Area Goodwill Industries has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Youngstown Area Goodwill Industries employees and to the security of the company’s equipment and facilities. For these reasons, Youngstown Area Goodwill Industries is committed to the elimination of drug and alcohol use and misuse in the workplace.

NOTE: This comprehensive job description is subject to supplementation or modification if the actual job functions change.

Reasonable accommodation will be considered in determining

whether an applicant is qualified to perform the essential

functions of the job and its underlying physical demands.

Signature: _____________________________________ Date: ___________