What are the responsibilities and job description for the Retail Operations Manager position at Youngstown Area Goodwill?
Company Overview
Youngstown Area Goodwill is a leading nonprofit organization dedicated to changing lives and communities through the power of work. Our mission is to provide quality job training, education, and employment opportunities to help people overcome barriers to employment.
Job Summary
We are seeking an experienced Retail Operations Manager to oversee the daily operations of our retail stores and donation centers in the absence of the Store Manager and/or Assistant Manager. As a key member of our store leadership team, you will be responsible for ensuring seamless customer service, efficient staff management, and effective inventory control.
Key Responsibilities
- Supervise all functions of the retail store and donation center, including customer service, sales, and inventory management
- Oversee the other customer service supervisors and ensure excellent customer service standards
- Maintain accurate records and reports on sales, inventory, and customer feedback
- Collaborate with the Store Manager and Assistant Manager to achieve business objectives and goals
Requirements
To succeed in this role, you must have:
- Excellent communication and interpersonal skills
- Strong leadership and problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Experience in retail operations or a related field
Benefits
We offer a competitive compensation package, including:
- A comprehensive benefits program
- Ongoing training and professional development opportunities
- A collaborative and supportive work environment
