What are the responsibilities and job description for the Store Leadership Team Member position at Youngstown Area Goodwill?
Our Mission
At Youngstown Area Goodwill, our mission is to change lives and communities through the power of work. We provide quality job training, education, and employment opportunities to help people overcome barriers to employment.
Job Title
Retail Operations Manager
Job Summary
We are seeking an experienced Retail Operations Manager to lead our retail stores and donation centers in the absence of the Store Manager and/or Assistant Manager. As a key member of our store leadership team, you will be responsible for ensuring seamless customer service, efficient staff management, and effective inventory control.
Key Responsibilities
- Supervise all functions of the retail store and donation center, including customer service, sales, and inventory management
- Oversee the other customer service supervisors and ensure excellent customer service standards
- Maintain accurate records and reports on sales, inventory, and customer feedback
Requirements
To succeed in this role, you must have:
- Excellent communication and interpersonal skills
- Strong leadership and problem-solving abilities
- Ability to multitask and prioritize tasks effectively
Benefits
We offer a competitive compensation package, including:
- A comprehensive benefits program
- Ongoing training and professional development opportunities
- A collaborative and supportive work environment
