What are the responsibilities and job description for the Associate Director position at Youngstown State University?
Salary
$49,182.00 - $61,000.00 Annually
Location
Youngstown, OH
Job Type
Professional Administrative
Job Number
202500020
Division
Academic Affairs
Department
Academic Success Center
Opening Date
01/27/2025
Bargaining Unit Status
Excluded from Any Bargaining Unit
Salary Grade
E5
Full-time Equivalency
1.0
Summary of Position
Develops and directs activities and services to foster student success and retention. Oversees Tutoring Services, including managing daily operations, supervising staff, assessing program effectiveness, and utilizing data-driven strategies to enhance student success. Provides support to other academic programs including Academic Coaching, Strong Start, and Accessibility Services.
Position Information
Essential Functions and responsibilities: Supervises employees; evaluates staffing needs; assigns and reviews work; establishes timeframes for the completion of tasks; trains and orients new employees; approves and/or disapproves requests for leaves; interviews candidates for employment and recommends for hire; evaluates work performance; receives and responds to grievances; provides assistance with the development of unit work procedures and policies; recommends and provides staff development opportunities.
Assists students with questions or concerns related to departmental services and appointment scheduling. Provides short-term support to any student who comes in or contacts the Center. Makes referrals as appropriate.
Develops and conducts training for professional and student staff; provides on-going training and information to staff during regularly scheduled group and individual meetings.
Assists with collecting and maintaining academic support program data on students served. Assesses program effectiveness and incorporates research and best practices to enhance departmental services. Prepares reports and makes recommendations to foster student success and retention.
Maintains certification status for academic support programs with accrediting bodies. Prepares necessary documentation and implements changes. Works closely with staff to support their professional development by identifying relevant training opportunities and facilitating memberships in professional organizations.
Coordinates participation in campus events and disseminates information to promote the department to faculty, staff, and students.
Develops educational programming and promotional materials. Manages department website and social media accounts. Collaborates with university constituents to create content aligned with university standards.
Consults and cooperates with various campus offices to identify student needs and coordinate services; collaborates with faculty and staff to identify, serve, monitor, and collect data for currently enrolled students.
Conducts studies and prepares reports as assigned.
Other Functions and Responsibilities: Assists with training new hires.
Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.
Supervision Exercised: Supervision is exercised over staff and student employees.
Equipment Operated: Computer and all other standard office equipment.
Work Schedule: Typically, Monday through Friday.
Reports To: Director
Qualifications and Competencies
Required Certifications and/or Licensures: None
Knowledge, Skills, and Abilities:
Knowledge of: Excel and scheduling software; university policies and procedures*; office practices and procedures; department/division goals and objectives*; department/division policies and procedures*; workplace safety practices and procedures*; English grammar and spelling; records management; office management; project management.
Skill in: Use of office equipment; typing, data entry; computer operation; use of computer software and other programs applicable to the assigned department/division*.
Ability to: deal with problems involving several variables within familiar context; define problems, collect data, establish facts, and draw valid conclusions; determine material and equipment needs; calculate fractions, decimals, and percentages; compile and prepare reports; use proper research methods to gather data; understand a variety of written and/or verbal communications; prepare accurate documentation; maintain records according to established procedures; travel to and gain access to work site; effectively interact with personnel and public to answer routine questions; train or instruct others; move quickly and effectively from one tasks to another; work independently and in a team environment; develop and maintain effective working relationships.
(*) Developed after employment.
Minimum Qualifications: At least a master’s degree; three or more years of experience in higher education academic support or student retention programs.
Preferred Qualifications: Supervisory experience. Experience training student employees. Experience recruiting tutors.
At Youngstown State University we are committed to a comprehensive employee benefit program that helps our employees live healthy, feel secure, and maintain a work/life balance. YSU offers two options for medical plans, optional dental and vision insurance and life insurance. These plans are reviewed annually to maintain competitiveness while being cost effective. In addition, YSU offers tuition remission, 403(b) and 457 retirement planning options, as well as state pension programs and optional voluntary life insurance benefits.
Medical Mutual of Ohio Medical plans
Dental Benefits
Vision Benefits
Group Life Insurance (University Sponsored and Voluntary)
Group Long Term Disability (University Sponsored and Voluntary)
Flexible Spending Account
Health Savings Account
Tuition remission
Employee Assistance Program
Wellness Initiatives
Sick Leave
Vacation Accrual
Paid Holidays
State Retirement Programs
403b and 457b Voluntary Retirement Options
Salary : $49,182 - $61,000
