What are the responsibilities and job description for the Residence Hall Monitor position at Youngstown State University?
Summary of Position
The class works under general supervision, assists in the enforcement of residence hall policies, specifically the guest policy, which requires frequent interactions with students, including referring students to other university resources. Works in collaboration with other university staff in customer service and front desk services. Performs basic desk duties and works on special projects as assigned.
Position Information
Essential Functions and Responsibilities: 50% - Monitors access and egress of students, faculty, staff, and visitors to campus facilities; registers visitors in the system; monitors CCTV of public areas, ensures that access policies and procedures are being followed; enforces guest access policies. Logs/distributes mail/packages to students, answers front desk phone, contacts on call staff to report any student emergencies, policy violations, or facility concerns.
30% - Responds to individuals requiring assistance in a friendly, professional manner; supports and maintains a residence hall environment of meaningful connections for students, which promotes academic success, high student satisfaction, student engagement, and retention.
20% - Works on special projects as requested by supervisor.
Other Functions and Responsibilities: Assists with training new hires.
Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.
Equipment Operated: Computer and all other standard office equipment.
Work Schedule: 40 hours per week, as scheduled Sunday - Saturday from 12:00 a.m. - 8:00 a.m. The shift time may change during summer and school break periods.
Supervision Exercised: May exercise supervision over student employees.
Reports to: Associate Director
Qualifications And Competencies
Required Certifications, Training, and/or Licensures: None
Knowledge, Skills, And Abilities
Knowledge of: Report writing.
Skill in: MS Office software and use of a computer; written and verbal communication.
Ability to: Learn and utilize new software; project a professional, friendly demeanor to students, faculty, staff, and visitors; demonstrate a history of dependability and punctuality at work; implement policies and procedures in an efficient manner; demonstrate a service orientation; maintain flexibility in a work schedule; multi-task; respond to supervision in a positive manner.
(*) Developed after employment.
Minimum Qualifications: High school diploma or GED; one year of customer service experience.
Preferred Qualifications: Experience working in higher education. Experience utilizing StarRez software. Two or more years of customer service experience. Experience as a front desk clerk or a related position.
The class works under general supervision, assists in the enforcement of residence hall policies, specifically the guest policy, which requires frequent interactions with students, including referring students to other university resources. Works in collaboration with other university staff in customer service and front desk services. Performs basic desk duties and works on special projects as assigned.
Position Information
Essential Functions and Responsibilities: 50% - Monitors access and egress of students, faculty, staff, and visitors to campus facilities; registers visitors in the system; monitors CCTV of public areas, ensures that access policies and procedures are being followed; enforces guest access policies. Logs/distributes mail/packages to students, answers front desk phone, contacts on call staff to report any student emergencies, policy violations, or facility concerns.
30% - Responds to individuals requiring assistance in a friendly, professional manner; supports and maintains a residence hall environment of meaningful connections for students, which promotes academic success, high student satisfaction, student engagement, and retention.
20% - Works on special projects as requested by supervisor.
Other Functions and Responsibilities: Assists with training new hires.
Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.
Equipment Operated: Computer and all other standard office equipment.
Work Schedule: 40 hours per week, as scheduled Sunday - Saturday from 12:00 a.m. - 8:00 a.m. The shift time may change during summer and school break periods.
Supervision Exercised: May exercise supervision over student employees.
Reports to: Associate Director
Qualifications And Competencies
Required Certifications, Training, and/or Licensures: None
Knowledge, Skills, And Abilities
Knowledge of: Report writing.
Skill in: MS Office software and use of a computer; written and verbal communication.
Ability to: Learn and utilize new software; project a professional, friendly demeanor to students, faculty, staff, and visitors; demonstrate a history of dependability and punctuality at work; implement policies and procedures in an efficient manner; demonstrate a service orientation; maintain flexibility in a work schedule; multi-task; respond to supervision in a positive manner.
(*) Developed after employment.
Minimum Qualifications: High school diploma or GED; one year of customer service experience.
Preferred Qualifications: Experience working in higher education. Experience utilizing StarRez software. Two or more years of customer service experience. Experience as a front desk clerk or a related position.
