What are the responsibilities and job description for the University Dispatcher position at Youngstown State University?
Summary of Position
The class works under general supervision and requires working knowledge to operate radio, CAD, multi-line telephone, multiple computerized programs, LEADS and technical operations and procedures, and customer service practices and techniques in order to dispatch patrol units and act as LEADS terminal operator.
Position Information
30% - Receives and transmits radio communications; dispatches police/security personnel and equipment for YSU Police department assignments; monitors other Law Enforcement Radios.
15% - Operates LEADS computer terminal; receives and transmits messages. Monitors alarm and security systems. Maintains security of YSU Police department; issues and checks in related law enforcement/security equipment. Schedules Police Department Personnel for shifts and Special Events.
5% - Maintains and processes employee attendance records, leave forms, timesheets, lost and found property records, etc. Performs other related duties as assigned. Conducts Webchecks.
Other Functions and Responsibilities: Assists with training new hires.
Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.
Equipment Operated: Computer and all other standard office equipment; LEADS/Computer Terminal; Dispatch Radio; Related Law Enforcement Equipment; other Computer/Security Related Equipment.
Work Schedule: As Scheduled
Supervision Exercised: May exercise supervision over student employees.
Reports to: University Law Enforcement Officer Supervisor
Qualifications and Competencies
Knowledge, Skills, and Abilities:
Knowledge of: radio; CAD*; multi-line telephone and LEADS messages*; technical operations and procedures*; departmental operations*; customer service practices; radio and telephone techniques.
Skill in: operation of radio, multi-line telephone and LEADS messaging equipment to include LEADS terminal*; operation of personal computer and use of office systems software.
Ability to: think and act promptly in emergencies and under stressful conditions; handle routine, non-routine, and emergency contacts with officers, supervisors, and general public; move arms, hands, and fingers easily to operate multiple pieces of communication equipment simultaneously.
(*) Developed after employment.
Minimum Qualifications: High School Diploma or GED; one month of experience or 100 hours training in public relations; successful completion of background investigation.
Preferred Qualifications: At least an associate’s degree; at least six months of previous experience in a dispatch or other similar communication role.
At Youngstown State University we are committed to a comprehensive employee benefit program that helps our employees live healthy, feel secure, and maintain a work/life balance. YSU offers two options for medical plans, optional dental and vision insurance and life insurance. These plans are reviewed annually to maintain competitiveness while being cost effective. In addition, YSU offers tuition remission, 403(b) and 457 retirement planning options, as well as state pension programs and optional voluntary life insurance benefits.
Medical Mutual of Ohio Medical plans
Dental Benefits
Vision Benefits
Group Life Insurance (University Sponsored and Voluntary)
Group Long Term Disability (University Sponsored and Voluntary)
Flexible Spending Account
Health Savings Account
Tuition remission
Employee Assistance Program
Wellness Initiatives
Sick Leave
Vacation Accrual
Paid Holidays
State Retirement Programs
403b and 457b Voluntary Retirement Options
Salary : $22
