What are the responsibilities and job description for the Customer Service Agent - Colorado Springs position at YoungWilliams Child Support Services?
Summary of Position
The Customer Service Representative / Agent represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and insuring that customers receive accurate information politely and promptly.
Essential Job Requirements
- Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day.
- Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload.
- Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center.
- Regular and timely attendance.
- Other duties as assigned.
Required Education
A high school diploma or equivalent required. A degree or certificate in a related field preferred
Required Experience
Call center experience preferred. Computer experience and typing proficiency required.
Required Skills
Excellent written and spoken communication skills including voice tones and grammar as well as time management skills and organizational skills.
YoungWilliams offers a benefit package for our full time, regular employees. Our benefit package includes medical, dental, vision, life insurance, and disability coverages. We also offer a 401k program with an employer match. Paid time off programs, along with paid holidays, are also available.
