What are the responsibilities and job description for the Child Support Specialist - Call Center position at YoungWilliams PC?
SUMMARY OF POSITION
The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.
Extensive training to learn child support processes and procedures is provided.
ESSENTIAL JOB REQUIREMENTS
Initiates locate processes such as location of customers address, employment, and assets.
Obtains and processes information necessary for establishing the order.
Conducts interviews with customers receiving and paying the support.
Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
Identifies administrative and legal remedies needed for enforcement of support orders.
Maintains confidentiality and security of case information.
Regular and timely attendance.
Performs other duties as may be assigned by management.
REQUIRED EDUCATION
High school Diploma, GED or equivalent years of experience.
REQUIRED EXPERIENCE
Minimum of 1 year related work experience is preferred.
Experience in human services as a case manager or child support is preferred.
Familiarity with an office environment including the use of automated systems is desired.
