What are the responsibilities and job description for the Customer Service Representative - Yazoo City position at YoungWilliams PC?
Summary of Position
The Customer Service Representative (CSR) represents the Mississippi Statewide CSC and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly. The CSR answers calls, obtains and gives information regarding State programs, and provides quality customer service to all callers. This position requires excellent diction, grammar, voice quality and articulation, proficiency with computer and customer service skills, and experience.
Essential job requirements
Responds to incoming calls from customers, staff, and other individuals
Provides friendly and helpful information to callers and other stakeholders
Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe
Is accountable for accurate and timely documentation of customer contact in the automated system
Ensures the confidentiality of all information contained in the State’s computer systems
Practices active listening skills to determine the nature of customer inquiries
Provides current information to the public
Regular and timely attendance
Other duties as assigned
Required Education
High School Diploma or equivalent is required
Required Experience
Two years contact center experience is preferred
Computer experience and typing proficiency required
Must be able to type at least 30 words per minute
