Manager, Product Development

JOB TITLE: Manager, Product Development

DIVISION: Product and Design

DEPARTMENT: Product Development

JOB SUMMARY:

• The Manager, Product Development manages the staff, resources and processes required to implement the vision and strategy for new product development.
• The Manager, Product Development is also responsible for lifecycle management of existing products, coordination of internal resources and third parties/vendors for the accurate execution of projects and ensures that all projects are delivered on time, within scope, and within budget.
• The Manager, Product Development incorporates research and the concepts of development projects and capabilities with market analysis, industry intelligence, and customer monitoring to support roadmaps and innovate new products, enhancements, and redesigns.
• The Manager, Product Development reports directly to the Director, Product Development and Sales Enablement.
• The direct reports for this position include: Product Administrator and Product Analyst.
• This position regularly supports and interacts with all levels of leadership and personnel across the business units of Telesystem.
  
  
  

ESSENTIAL JOB FUNCTIONS:

The Manager, Product Development is responsible for:

• The creation of the project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensuring that a detailed project plan is maintained to monitor and track progress. In addition, validate availability and allocation of resources.
• Managing change to the project scope, project schedule, and project costs using appropriate verification techniques.
• Successfully manage the relationships with our customers and all stakeholders. This will also include the establishment and management with third parties/vendors.
• Ensuring the creation and maintenance of comprehensive project documentation.
• Managing and overseeing the responsibilities of the Product Analyst and the Product Administrator.
• Creating Project Charters that outline objectives, scope, assumptions, constraints, risks, initial budget, schedule, and identification of key team members.
• Prepares and delivers detailed status reports, communicating overall project status with issues and accomplishments.
• Aligns the project scope and objectives with strategic company goals in collaboration with senior management and applicable stakeholders.
• Working with the finance group and other stakeholders on the development of, subsequent adherence to, and detailed reporting of project budgets.
• Collaborates with consultants, vendors, and contractors as necessary to support planning, coordination, certification functions, and supplemental work.
• Collaborates with Marketing to implement targeted product campaigns under the framework defined by organizational leadership.
• Outlining, tracking, and adhering to departmental budget.
• Monitoring the department to determine workforce skills and needs including the assessment of strengths and weaknesses of the team members and supervises the program accordingly. Coach and guide team members as appropriate.
• Attending and participating in regular meetings with the Managers in the organization to ensure alignment relative to the product roadmap and competitive positioning.
• Maintaining professional and technical knowledge by attending educational workshops, reviewing industry publications, specifically publications with a channel focus.
• Ensures a consistent dialog between sales engineering, sales support, product development, and product management to maintain common and shared value propositions in the field.
• Identifies, assigns, and attends vendor and industry events (virtual and in-person) to build relationships, identify new development opportunities, and gather competitive analysis.
• Displays initiative and commitment in carrying out the organization’s mission, strategy, and culture. Aligns with corporate values to inspire, motivate, and guide others to accomplish company initiatives.
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times.
• Performing any miscellaneous department duties as needed.
  
  
  

Job Requirements

Education and Experience

• High School Diploma or GED – required
• Associates Degree in a Technical Field and 5 years of industry experience OR 7 plus years relevant practical experience – required
• At least 2 years in a management, supervisory role or similar role – required
• 2 years Project Management experience – required
• Firm understanding of Telecommunications, WAN, LAN and Network Security technologies – required
• Project Management Professional (PMP) or Equivalent certification - Preferred
  
  
  

Core Competencies

• Agile – Embraces change; adaptable and flexible; sense of urgency;
• Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
• Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.
  
  
  

Job Specific Competencies

• Deliver Results – Strategic planning and execution; Makes decisions in the best interest of the Company; Knows and responds to the business climate; Manages ambiguity
• Displays Leadership – Role Model; Communicates vision; possesses Emotional Maturity; Manages Risks; Resiliency; Business Acumen
  
  
  

Skills

• Self-motivated, drives issues and projects to closure
• Demonstrates competence in analyzing, understanding, and problem-solving of complex issues
• Demonstrates aptitude for technical subject matter, has relevant experience with technical projects
• Ability to coordinate multiple assignments at the same time and prioritize tasks
• Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others.
• Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions.
• Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and other’s goals, stays focused on positive outcomes.
• Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines;
• Maintains composure during stressful times;
• Evidence of good organizational skills;
• Careful attention to detail;
• Present professional appearance and demeanor through verbal and non-verbal communication
• Demonstrates good working relationships with other members of the Telesystem team
• Demonstrates proficiency in conducting research into project-related issues
• Proficient in Microsoft Project or Mac OmniPlan, Excel, Word, Smartsheet and PowerPoint. Visio skills a plus.
  
  
  

Other Requirements

• Background record that meets Company standards;
• Reliable means of transportation at all times;
• Present professional appearance and demeanor;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
• Valid driver’s license and driving record that meets company standards at all times.
  
  
  

PHYSICAL DEMANDS

Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 50 lbs. is occasionally needed.

WORKING CONDITIONS

• The Manager, Product Development is a salaried, exempt position. The regular work hours are 40 hours, Monday – Friday. These hours may vary to accommodate the needs of Telesystem or the company.
• The Manager, Product Development works in an automated business office environment with business office equipment including telephones, personal computers, copy machines, personal equipment such as iPads, tablets, and FAX equipment.
• The Manager, Product Development is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver’s license and maintain a driving record the meets Company standards for an insurable driver at all times. Any time these conditions are not met must not drive on the job and must immediately report it to their Manager.
• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory.
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.
• USE OF COMPANY RESOURCES, EQUIPMENT AND CONFIDENTIAL INFORMATION
  
  
  

Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of Company resources, equipment, or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

I am in receipt of a copy of this job description. I understand my supervisor’s explanation of what is expected of me in this position and of each of my questions regarding my job responsibilities. By signing this document, I agree to work towards the successful achievement of the above tasks.