Part Time Patient Care Coordinator

Are you passionate about helping others and providing top-notch customer service? We’re looking for friendly, dedicated team members to join our successful private dental practice!

As the first point of contact for our patients, you’ll play a key role in creating a welcoming and supportive experience. We’re looking for individuals who truly enjoy connecting with people, listening to their needs, and delivering exceptional service.

At Your Oviedo Dentist, we believe that diverse skills, backgrounds, and passions help us redefine what dentistry can be. That’s why we invest in training and development—so you can grow and succeed with us. Our team thrives in a positive, collaborative culture built on trust, teamwork, and personal growth.

We see a bright future ahead and are excited to find the right people to be part of our journey. If you’re ready to make a difference in patients’ lives and grow with a dynamic team, we’d love to hear from you!

JOB TITLE: Front Desk Receptionist | EMPLOYER: Your Oviedo Dentist
DEPARTMENT: Front Desk | REPORTS TO: Admin Operations Coordinator

Are you a skilled multi-tasker who thrives in a fast-paced environment? Do you find satisfaction in helping patients schedule and coordinate their treatment while keeping schedules running smoothly? We’re looking for a dedicated team member to manage our phone lines and ensure our doctor and hygiene schedules stay full and efficient.

In this role, you’ll be the problem solver who identifies and resolves scheduling conflicts, improving productivity and patient flow. We’ll provide hands-on training to help you understand the clinical steps involved in dental treatment and how to coordinate multiple procedures effectively—maximizing the doctor’s daily opportunities.

Strong verbal and written communication skills are essential, as you’ll also play a key role in training and onboarding new team members in your department. Most importantly, your goal is to provide an outstanding customer experience, ensuring every patient feels valued and supported.

This position requires availability for at least one evening shift per week until 7 PM and two to three Saturdays per month. If you’re ready to be part of a dynamic team where you can grow and make a difference, we’d love to meet you!

DUTIES & RESPONSIBILITIES:

• Answer multi-line inbound phone calls while following the 5-Star Phone Certification Program.
• Make and coordinate outbound calls to fill the doctor and hygiene schedules.
• Manage the schedule by identifying and resolving procedure conflicts for the next day/week.
• Schedule appointments efficiently and accurately.
• Communicate with patients via phone calls, texts, and emails.
• Fulfill patient requests promptly and professionally.
• Handle and process payments and refunds.
• Manage communication and practice management software.
• Perform administrative tasks, including faxing, scanning, and filing.
• Maintain cleanliness and organization of the office.
• Train new team members in the role.
• Enter and report on office and department statistics.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or general education degree (GED) required; Associate’s (AA) or Bachelor’s (BA) degree preferred.
• 2 years of customer service experience.
• Proficiency in Microsoft Office and other computer skills required.

Competencies:

Diversity

• Demonstrates knowledge of EEO policies.
• Shows respect and sensitivity to cultural differences.
• Educates others on the value of diversity.
• Promotes a harassment-free environment.
• Supports a diverse and inclusive workforce.

Ethics

• Treats people with respect and integrity.
• Keeps commitments and inspires trust.
• Works with honesty and upholds organizational values.

Customer Service

• Handles difficult or emotional customer situations with professionalism.
• Responds promptly to customer needs and requests.
• Solicits feedback to improve service and maintains commitments.

Adaptability

• Adjusts to changes in the work environment.
• Manages competing demands and unexpected challenges effectively.
• Adapts approaches to best fit the situation.

Organizational Support

• Follows policies and procedures consistently.
• Completes administrative tasks accurately and on time.
• Aligns with and supports organizational goals and values.

Planning & Organizing

• Prioritizes and plans work activities efficiently.
• Manages time effectively to meet deadlines.

Professionalism

• Approaches others with tact and respect.
• Reacts well under pressure.
• Accepts responsibility and follows through on commitments.

Teamwork

• Balances team and individual responsibilities.
• Listens openly and considers different viewpoints.
• Contributes to a positive team environment.
• Encourages morale and supports team success.

Physical Demands & Work Environment:

• Continually required to sit.
• Frequently required to stand and walk.
• Frequently required to use hand and finger dexterity.
• Continually required to talk and hear.
• Work environment noise level is usually moderate.

COMPANY DESCRIPTION:

Your Oviedo Dentist is a thriving private dental practice that has proudly served the Central Florida community for over 15 years. Founded in 2007 by Dr. Angel Lopez, our practice has grown into a state-of-the-art, 14-operatory facility specializing in Periodontics, Cosmetic, and Implant Dentistry.

We are proud to have a dedicated team of five general dentists and one board-certified periodontist, all committed to providing exceptional patient care. With over 3,000 5-star reviews, we’ve earned recognition as Best of Florida and Orlando’s Best, as well as being voted #1 in Best Oral Care in Oviedo & Winter Springs multiple years in a row!

At Your Oviedo Dentist, we live by our mission:
“Caring for you, so together we can care for others.”
We are passionate about delivering an outstanding patient experience at every visit, and we’ve built a family-like culture that thrives on teamwork, excellence, and celebrating success—both big and small.

We have BIG plans for the future! Over the next 5-10 years, we aim to expand into multiple locations, with all management and leadership positions being promoted from within. If you are an accountable, growth-minded professional looking for a long-term career in a dynamic and supportive environment, Your Oviedo Dentist is the perfect place for you to thrive!

Join us, and be part of something extraordinary.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 20 – 25 per week

Pay may depend on skills and/or qualifications

Work Location: In person

Salary : $15 - $16