BSA Customer Service Representative - Community Bank of Santa Maria

Company Profile:

Founded on March 1, 2001, the Community Bank of Santa Maria has 2 branch offices in Santa Maria and is a full-service retail bank, offering traditional banking products to members of our community.  We take pride in our staff and provide a working environment that promotes professional and personal growth, while allowing our leadership team to engage in hand-on management of his/her departments and not just policy implementation specialists.  As such, this approach has resulted in decades long longevity within the bank of our employees.

Job Summary:

Reporting to the Bank Secrecy Act Officer, the BSA Customer Service Representative (CSR) will support the bank’s BSA/AML compliance efforts. The ideal candidate will be familiar with the Bank Secrecy Act and related Anti-Money Laundering laws and will adhere to and follow related policies and procedures.

Duties / Responsibilities:

Provide support for branch staff by addressing inquiries and concerns;

Monitor and investigate suspicious activities:

Review and analyze daily transactions for potential suspicious activity;

Investigate alerts generated through AML monitoring software;

Conduct case investigations, document findings and escalate to the BSA Officer, if warranted.

Regulatory Reporting:

Prepare accurate and timely Currency Transaction Reports (CTRs);

Assist in the compliance of 314(a) responsibilities.

Customer Due Diligence:

Perform Customer Due Diligence and Customer Identification Program (CIP) reviews on new and existing customers;

Conduct Enhanced Due Diligence (EDD) reviews of high-risk customers;

Assist in annual reviews of exempt and other high-risk customers.

OFAC Compliance:

Monitor potential OFAC matches and take appropriate action to escalate, when necessary;

Review and disposition potential matches to FinCEN 314(a) suspects.

Risk Management:

Assist with gathering information for Money Laundering Risk (MLR) reporting;

Ensure BSA files remain current, accurate and well-documented.

Training and Support:

Participate in ongoing training to maintain current knowledge of BSA/AML and OFAC regulatory requirements.

Provide guidance and training to front-line banking staff on BSA-related matters.

Compliance Program Support:

Support BSA Officer in maintaining compliance with the BSA, AML, OFAC and USA Patriot Act regulations.

Dispute Resolution/Red Flag of Identity Theft:

Accept and review incoming notifications from customers and staff of transactional disputes and identity theft incidents;

Complete required documentation, initiate error resolution and analyze instances of fraud, in compliance with associated regulations.

Qualifications:

High school diploma or GED;

At least 4 years of experience with banking operations, or BSA/AML compliance;

Understanding of BSA/AML regulations and compliance within the banking industry;

Understanding of Electronic Funds Transfer Act (Reg E) and related compliance requirements;

Familiarity with financial software and technology used in transaction monitoring;

Proficient MS Office suite experience, particularly Excel, Word, Adobe and Outlook; ability to learn new software applications quickly;

Exceptional oral and written communication and interpersonal skills;

Exemplary time management, organizational, problem-solving, attention to detail, high level of accuracy, multi-tasking, critical thinking, data analysis and customer service skills;

Ability to work effectively alone and within a team environment.

Compensation:

$20.00 - $28.00 per hour DOE, for this full-time, non-exempt position. 

Benefits:

10  days of paid vacation annually accruing on start date during the 1^st year of employment and increasing incrementally thereafter;

6 days of paid sick time annually, allotted on January 1 in a lump sum, with a carryover not to exceed 90 days;

Medical, dental, vision, life and disability insurance paid 100% for the employee; dependent coverage at employee’s cost and available through employee’s payroll deductions;

Simple IRA Plan, with up to 3% annual company match, not to exceed employee’s contributions;

11 paid public holidays annually.

Working Hours:

8:15AM – 5:15PM Monday – Thursday

8:15AM – 6:15PM - Friday

1 Saturday a month - 8:45AM – 12:15PM  

Location:

Santa Maria, CA – onsite position

Salary : $20 - $28