What are the responsibilities and job description for the Customer Experience Partnership Specialist Parentfile Remote position at Your SmartSource?
Job Summary :
Parentfile is seeking an entrepreneurial individual to join our founding team as a Customer Experience – Partnership Specialist. We are a mission-driven startup that has built an online account to save everything important as a parent, all in one place, during every life stage. We are seeking an individual with customer experience (CX) and / or partnerships expertise (affiliate, business development) that is excited to take a broader role in all areas of helping to turn Parentfile into an eventual household name. You must be excited to handle a variety of tasks given we are a startup - from launching an affiliate program, to handling customer service inquiries, and everything in between, you’ll get a front-row seat to a number of exciting areas as we grow the business. Your self-starter attitude, grit and work ethic are the best additional skills you can bring to the table.
Duties / Responsibilities :
- Handle all aspects of customer experience, including content and emails sent to subscribers, customer service inquiries and finding ways to improve engagement;
- Identify and conduct tests to get subscribers “sharing” their Parentfile with family and friends;
- Launch and manage the Parentfile affiliate program with moms, teenagers and retired individuals (we have initial ideas on what the program is for each);
- Business development outreach to financial advisors, lawyers and life insurance agents to add this for their clients;
- Weekly product research with friends and colleagues to get feedback and incorporate into our product positioning for each demographic (subscriber has young children, adult children, aging parents);
- Comfortable creating own written materials and images when needed for customer emails and more;
- Ability to work individually as well as a part of a very small team and effectively share the workload.
Qualifications :
Compensation :
70K - $80K annual base salary DOE, for this full-time exempt position; future equity possible.
Benefits :
Working Hours :
9 : 00AM – 5 : 00PM Monday - Friday
Location : Remote position
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
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Remote working / work at home options are available for this role.
Salary : $70,000 - $80,000
