What are the responsibilities and job description for the Retail/Tech Associate - Smarthphone & Electronic Repairs position at Your Wireless Inc?
Our In Store Tech Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives. We pride ourselves on having exceptional customer service while providing support and technical expertise. Greeting customers to provide diagnostics, troubleshooting, repairs, and protection. We help the community solve their electronic needs. We have solutions-based repairs, products, and services that help us build authentic connections with customers that drive long-lasting relationships. Working in a team based environment to support each other.
Responsibilities :
- Diagnose, troubleshoot and repair devices.
- Provide recommendations for problem resolution.
- Explain complex technician issues to customers in a non-technical, simple to understand manner.
- Sell Home insurance program through Asurion.
- Meet or exceed sales goals.
- Provide repair and replacement estimates to customers.
- Ensure that all repairs meet or exceed uBreakiFix quality standards.
- Greet customers in a friendly manner and maintain a positive, fun work environment.
- Answer phone calls with a professional, courteous and friendly demeanor.
- Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
- Keep track of all devices and inventory while safeguarding all store stock.
- Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
- Maintains the cleanliness and professional appearance of the store.
- Other duties as assigned.
BASIC QUALIFICATIONS (must meet some, not all) :
PREFERRED QUALIFICATIONS :
COMPENSATION :
Note : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.
UBREAKIFIX is an equal opportunity employer M / F / D / V
Job Details :
Education :
Salary : $16
