What are the responsibilities and job description for the Customer Success Manager position at YourCode - Award Winning IT & Digital Consultancy?
Customer Success Manager
NYC - Hybrid
Total comp - $100,000-$135,000
Full-time contract
Join an Industry-Leading Team, Revolutionizing Restaurant Technology
You’ll be at the forefront of building lasting relationships with clients, helping them unlock the full potential of our clients technology. You’ll act as a trusted advisor, advocate, and strategist, ensuring our customers achieve their goals and grow their businesses with our client.
Key Responsibilities
- Build and maintain strong relationships with restaurant clients, understanding their needs and goals.
- Guide customers through onboarding, implementation, and ongoing adoption of products.
- Monitor client performance and provide insights to optimize the value they receive from our solutions.
- Proactively address challenges, resolve issues, and ensure client satisfaction.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to deliver seamless customer experiences.
- Identify upsell and expansion opportunities to align our solutions with clients’ evolving needs.
- Act as the voice of the customer, sharing feedback to inform product development and enhancements.
About You
You’re a proactive, empathetic problem-solver who thrives in a fast-paced, tech-driven environment. You bring a unique blend of relationship-building skills, strategic thinking, and technical aptitude to help our clients succeed.
Key Requirements
- 3 years of experience in customer success, account management, or a related role, preferably in SaaS or restaurant tech.
- Strong understanding of the restaurant industry and its challenges.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and provide actionable insights.
- Self-motivated, organized, and able to manage multiple priorities.
- Experience using CRM and customer success platforms (e.g., Salesforce, Gainsight).
What We Offer:
- Competitive Compensation: A strong salary and benefits package.
- Work Flexibility: flexible work environment to support your life/work balance.
- Generous PTO: Paid time off policy ensures you get the rest you need.
- Cutting-Edge Tech: Work with a modern microservice architecture with active customer use.
- Career Growth
- Supportive Culture: Be part of a friendly, open-minded team that values innovation and personal growth.
- Remote Work: Take advantage of the option to work from home.
Ready to Make an Impact? If you're excited about working on challenging projects and helping to shape the future of restaurant technology, please get in touch!
Customer Success Manager
NYC - Hybrid
Total comp - $100,000-$135,000
Full-time contract
Join an Industry-Leading Team, Revolutionizing Restaurant Technology
Salary : $100,000 - $130,000
