What are the responsibilities and job description for the Customer Support Specialist position at YourMechanic (Acquired)?
Seeking motivated individuals committed to delivering exceptional customer service for our customers.
Responsibilities
Provide top notch support to customers via phone and email
Troubleshoot and exercise excellent judgement to address customer issues
Take ownership of tasks and bring them to completion
Make recommendations to improve service based on feature requests and bugs
Outbound call to potential customers to answer questions and book appointments
Qualifications
Minimum 1-2 years of experience in customer service
Positive attitude and commitment to providing a great customer experience
Excellent written and verbal communication skills
Detail-oriented and highly-organized
Exceptional time management skills and ability to respond to inquiries quickly and effectively
Tech savvy and able to guide customers and mechanics through app and site
Bachelor's degree or equivalent
We offer competitive pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption. You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters and leave a legacy.
Responsibilities
Provide top notch support to customers via phone and email
Troubleshoot and exercise excellent judgement to address customer issues
Take ownership of tasks and bring them to completion
Make recommendations to improve service based on feature requests and bugs
Outbound call to potential customers to answer questions and book appointments
Qualifications
Minimum 1-2 years of experience in customer service
Positive attitude and commitment to providing a great customer experience
Excellent written and verbal communication skills
Detail-oriented and highly-organized
Exceptional time management skills and ability to respond to inquiries quickly and effectively
Tech savvy and able to guide customers and mechanics through app and site
Bachelor's degree or equivalent
We offer competitive pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption. You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters and leave a legacy.
Salary : $150
