What are the responsibilities and job description for the Personal Lines Customer Service Advisor position at YourPolicy?
Customer Service Advisor
Join Our High-Performing, Customer-Focused Team!
We are looking for a friendly, hard-working, and experienced Customer Service Advisor to join our service team. In our agency, the sales team starts the insurance relationship, and our service team nurtures and maintains it by providing exceptional customer service in every interaction.
What You'll Do:
- Build trust with customers through clear and helpful communication.
- Process policy changes accurately and efficiently.
- Follow up when promised and provide knowledgeable coverage advice.
- Assist customers with claims, billing issues, and underwriting concerns.
- Deliver "WOW" service—going above and beyond to exceed expectations.
Who You Are:
- A team player who genuinely cares about people.
- A strong communicator with excellent verbal and written skills.
- Detail-oriented and able to handle multiple tasks efficiently.
- Licensed insurance agent with 3 years of experience.
- Solid understanding of insurance principles and coverages.
Compensation & Benefits:
- $20-$22 per hour
- Hourly pay opportunity for bonuses
- Supportive, drama-free work environment
- Family-friendly office with flexibility when needed
- Collaborative, high-performing team that has each other's backs
If you're looking for a tight-knit, hard-working team that truly values its employees and customers, we’d love to hear from you! Apply today and become a part of something great.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $20 - $22
