YCS SUPERVISOR

Schedule: Monday to Friday 6:45 AM to 3:15 PM

Position Overview 

Supervises and coordinates activities of the residential staff on assigned shift, promoting high quality of care; monitor and supervise resident clients and ensure services are consistent with policies and procedures. Reports to the Director of Residential Services.

Knowledge, Skills, and Abilities 

The most important knowledge, skills, and abilities are listed for Residential Supervisor.

Knowledge:

• Knowledge of clients’ behavior and performance, personality, and interest. Learning and motivation and the assessment and treatment of behavioral issues.
• Knowledge of principles and processes for providing youth and families with personal services. This includes youth with needs assessment and meeting quality standards for services.
• How to evaluate information that will result in choosing the best solution in solving problems.
• How to provide personal assistance, medical attention, emotional support or other personal care to coworkers and clients.
• Knowledge of principles, theories, models, and procedures for crisis counseling of physical/mental/emotional/behavioral dysfunctions.
• Knowledge of principles of agency policies and procedures.

Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.

• Giving full attention to what people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Excellent oral and written communication skills.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Actively looking for ways to help at risk youth.
• Understanding the implications of new information for both current and future problems-solving and decision-making.
• Being aware of others’ reactions and understanding why they react as they do.

Abilities: 

• The ability to keep accurate records and to communicate effectively, both orally and in writing.
• The ability to listen to and understand information and ideas presented through spoken words and sentences. 
• The ability to communicate information and ideas in speaking so others will understand. 
• The ability to speak clearly so others can understand you. 
• The ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• The ability to develop subordinates
• Ability to maintain confidential information relevant to clients.

Position Duties and Responsibilities 

Occupation specific tasks and the most important generalized work activities are listed for Residential Supervisor.

• Oversee day–to-day operation and safety and security of the unit during assigned shift.
• Maintain acceptable attendance and punctuality of no more than three (3) unscheduled occurrences within a 90 day period.
• Ensure that all required training classes and training hours are completed in accordance with YCC, DJJ and DCF standards.
• Ensure work performance meets quality and quantity standards as outlined in the job description.
• Must complete at least six (6) file reviews per performance review cycle. (Documented on form).
• Emergency Drills – Must complete at least six (6) drills per cycle (documented on form) – to include First Aid Drill, Fire Drill, Alternative Drill to ensure compliance with emergency drills.
• Must complete weekly health and safety inspections – 6 per year/1 per cycle.
• Must complete intake and release paperwork – at least two (2) per evaluation year.
• Must conduct at least six client groups per review cycle.
• Must attend at least 10 out of 12 Residential Staff Meetings during the review year.
• Monitor and ensure that Medical, Medication and Mental Health processes are followed with minimal errors.
• Ensure that the Relief Staff Policy and procedures are followed and coordinated with the Residential Manager for additional staff due to operational needs. (Coverage needed due to vacations, sick leave, call out or other situations which will create a shortage on shift).
• Monitor and ensure all documentation, reports, logs, NETMIS, JJIS and Census collection of data are thoroughly completed in a timely manner and meets required QA standards and are in compliance with agency policies and procedures.
• Responsible for accurate and timely completion of timesheets and consult with Residential Manager/Human Resources on any issues that may result in corrective action.
• All other duties as assigned.

Education and Experience

Bachelor’s Degree from a college or university and at least 2 years of experience in working with youth, or 2 years of college and 4 years of experience in working with youth, or high school diploma and 6 years of working with youth. .2 years of leadership/supervisory experience  A valid Florida driver’s license and safe driving record is required.

Mathematical Skills and Reasoning Ability

Basic and/or advanced computational skills may be necessary.

Physical Demands 

This is a position which requires walking, interacting, monitoring and engaging youth in various positive activities and diffusing challenging situations that will occur.  Little to moderate lifting of less than 25 lbs. may be required.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

The noise level in the work environment is usually moderate.