What are the responsibilities and job description for the Information Technology Support Specialist position at Youth Haven, Inc?
Company Overview
Youth Haven, Inc. is a dedicated non-profit organization located in Collier County, focused on protecting and empowering children in Southwest Florida. Our mission is to provide a safe haven for youth in need, fostering their growth and development through various support programs.
Summary
The IT Support Specialist will play a key role in maintaining and improving our IT infrastructure. This position is part of the Operations Team and will collaborate with our third-party IT vendor to support day-to-day technology needs. The ideal candidate is motivated, reliable, and eager to grow their IT skills while assisting with troubleshooting, system management, and user support.
Responsibilities
- Work as the front-line IT on-site staff and liaison with our IT contractor to manage day-to-day issues with users and departments
- Manage and maintain user accounts across various systems, including PHYLY Track, SecureGuard, O365, and other internal tools.
- Install, configure, and troubleshoot hardware (desktops, laptops, printers, etc.) and software applications with third-party vendor
- Assist with onboarding and offboarding staff by setting up and deactivating user accounts, ensuring proper access control and system permissions.
- Ensure updates and equipment maintenance
- Work with outside vendors like Xerox, Medtel, Etc. for IT related issues
- Maintain IT inventory and tracking for all equipment
- Manage IT requests through an internal tracking system and work with third-party vendor to manage IT tickets
- Provide excellent customer service by responding to inquiries in a timely and professional manner.
- Assist in maintaining IT equipment inventory and preparing hardware for new users.
- Perform basic network troubleshooting and assist with resolving connectivity issues with approval from IT third-part vendor.
- Support Operations Team for special IT projects
- Manage employee access with approval
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred, but not required).
- Minimum 1 year experience in IT related field
- Strong communication and problem-solving skills with the ability to explain technical issues to non-technical staff.
- Basic knowledge of computer hardware, operating systems (Windows), and common software applications (Microsoft Office, etc.).
- Excellent customer service and interpersonal skills.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Troubleshooting, problem-solving abilities
If you are passionate about using your IT skills to make a difference in the lives of children, we invite you to apply today and join our mission at Youth Haven, Inc!
Youth Haven is a drug free, equal opportunity employer and does not, nor shall not, discriminate against any employee or applicant for employment because of race, color, sex, age, creed, national origin, disability, marital status, veteran status or religion. Local and federal background checks, and drug screening are mandatory. Must have valid driver's license with clean driving record.
Job Type: Part-time
Pay: $18.00 - $25.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Flexible schedule
- Paid time off
- Referral program
Schedule:
- Day shift
Ability to Commute:
- Naples, FL 34112 (Required)
Ability to Relocate:
- Naples, FL 34112: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25
