What are the responsibilities and job description for the Seasonal Call Center Representative position at Youth Opportunities Unlimited?

Job Type

Full-time, Temporary

Description

Since 1982, over 150,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways. We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success. At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community.

Job Purpose

The Seasonal Call Center Representative will deliver excellent customer service to all inquiries regarding Y.O.U. programs. Inquiries will come via phone, email, and in-person meetings from program participants, their families, prospective participants, Y.O.U. staff, and other community members.

Essential Functions

Manage large amounts of inbound and outbound calls in a timely and professional manner.
Maintain consistent and excellent customer service delivery.
Identify client needs, clarify information, research issues, and provide solutions and / or alternatives.
Resolve client inquiries professionally and diplomatically. Escalate issues as needed to Senior Customer Service Specialist when necessary.
Ensure accurate documentation of correspondence with customers using an online data management system.
Assist with outgoing program mailings from different Y.O.U. departments in a timely manner.
Assist Worksite Supervisors and participants with any issues with the HRIS system (es : log in issues, payroll issues)
Attend and participate in staff meetings as scheduled and required.
Submit reports and paperwork in a timely fashion and as directed by Team Lead and Program Manager.
Other duties as assigned.

Benefits

Medical, dental, vision benefits available with coverage beginning the first of the month following date of hire.

Retirement Plan Options

Paid Parking

Paid time off (Vacation, Sick & Personal Time)

Paid Holidays

End of Assignment Bonus : $500

Requirements

Education

High School Diploma or GED required.

Requirements

Must have at least 2 years of experience in a high-volume customer service environment.

Must pass a background BCI / FBI check as a condition of employment.

Must have experience with databases, spreadsheets, and word processing.

Bilingual preferred but not required (Spanish & English)

Knowledge, Skills and Abilities

Belief and commitment to Y.O.U.'s mission, vision, and values.

Proven ability to handle crisis situations with diplomacy and maintain emotional control under stress.

Strong verbal and written communication skills with excellent interpersonal skills.

Proficient in Microsoft Office Suite programs, Outlook email, Google drive applications, and spreadsheets.

Possess active listening skills, analysis skills, and stress management skills.

Highly detail-oriented and data-efficient.

Comfortable using technology and adapting to new technology.

Ability to work independently and with teams with minimal supervision.

Ability to juggle multiple tasks and initiatives at once.

Enthusiastic, flexible, adaptable, patient, and diplomatic.

Possess a positive and solution-oriented attitude.

Proven organizational skills.

Social interaction with clients and team members is required frequently.

Work Environment

This position is primarily a remote position. This position will have to come to the office at times for mandatory meetings, training, etc. The work pace for this position is sometimes fast paced where work is required for up to 2 hours at a time. Ability to work nights and weekends as needed.

When working remotely, must have a workspace free of distractions and background noise (Pets, children, television, radio, etc.)

Hard wired internet at the primary work location preferred but not required.

Schedule

Assignment Length : January-August

Schedule : Mon-Fri

All applicants are considered without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, marital status, parental status, veteran status, military service, family medical history, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Salary Description

18 Hourly

Salary : $18

Apply for this job

Receive alerts for other Seasonal Call Center Representative job openings

Seasonal Call Center Representative

What are the responsibilities and job description for the Seasonal Call Center Representative position at Youth Opportunities Unlimited?

What is the career path for a Seasonal Call Center Representative?

Job openings at Youth Opportunities Unlimited

Not the job you're looking for? Here are some other Seasonal Call Center Representative jobs in the Cleveland, OH area that may be a better fit.

We don't have any other Seasonal Call Center Representative jobs in the Cleveland, OH area right now.

AI Assistant is available now!