Seasonal Receptionist

Since 1982, over 160,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways. We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success. At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community.

Job Purpose

Under the direction of the SYEP Admin Team Lead, the Receptionist provides general front office support and assistance with a variety of clerical activities. This role is primarily responsible for reception duties to include greeting guests, answering incoming calls, directing calls to appropriate associates, receiving and properly storing documentation from parents/guardians/youth/team members, data entry, flow of correspondence and assisting/directing employee inquiries and other tasks as assigned.

Essential Functions

• Welcome visitors and staff with a positive attitude and customer service-oriented focus. Assist Y.O.U. Visitors with sign-in and locating their intended location.
• Answer and transfer incoming calls to the appropriate team member and answer door to welcome guests and staff.
• Maintain reception area and help keep training/group areas in a clean and organized fashion to ensure it is presentable and welcoming to guests.
• Receive and organize documents from parents/guardians/youth participants and deliver to appropriate department or team members.
• Organize supplies and materials for deployment out to youth/worksites/academies.
• Provide administrative support and data entry to youth employment programs.
• Other duties and projects as assigned.

Benefits

• End of Assignment Bonus of $250
• Paid Parking
• Paid Holidays

Education

• High School Diploma or equivalent required.

Requirements

• 1 year of experience working in customer service
• Must pass a background BCI/FBI check as a condition of employment.

Knowledge, Skills and Abilities

• Belief and commitment to Y.O.U’s mission, vision, and values.

Work Environment

• This position is primarily based in an office setting. The work pace for this position is moderate where work is required for up to 2 hours at a time. High supervision from manager with intermittent prompts is expected. Social interaction with clients and team members required frequently.
• This position requires such physical abilities as sitting for computer and phone work for up to 2 hours at a time, standing occasionally, lifting up to 20lbs often and 50lbs occasionally, carrying office supplies, walking to various local Y.O.U. office locations, and walking throughout the office buildings.
• Majority of work is done in a controlled office environment. The environment in which the job is performed outside a normal office space may include exposure to extreme temperature, noise, or other hazards. All remains the same for any additional requirements for training.

All applicants are considered without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, marital status, parental status, veteran status, military service, family medical history, genetic information, or any other characteristic protected by applicable federal, state, or local law.