Partner Operations Manager, Major Labels, YouTube

This role may also be located in our Playa Vista, CA campus.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Los Angeles, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a project management or a client-facing support role.

Preferred qualifications:

• Experience working in the Music industry, with Music stakeholders, or in Music Rights Management.
• Knowledge of SQL and spreadsheets (e.g., Google Sheets).
• Ability to be proactive, make constructive suggestions, and come up with innovative ways to scale initiatives.
• Ability to manage multiple, time-sensitive projects while working to drive projects to completion with high attention to detail.
• Excellent communication, presentation planning and time management skills.

About the job

As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.
As a Partner Operations Manager within Music, you will provide YouTube support to Major Labels and Independent labels. You will become a YouTube product expert, solve the day-to-day issues of our music partners, troubleshoot technical problems, and identify common trends that our music partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work closely with other partner-facing teams to provide value-add services to help increase partner happiness and growth.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $89,000-$127,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google.

Responsibilities

• Provide operational support for partners on the YouTube platform via email and video communication. Troubleshoot technical issues to enable Partners to maximize their performance on the platform.
• Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on understanding account and sharing insights for partner growth.
• Identify opportunities for operational workflow optimization and process improvement. Utilize key metrics to assess data through both quantitative and qualitative analysis, generating actionable insights.
• Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamline the operational workflow by identifying and eliminating bottlenecks.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.