What are the responsibilities and job description for the Performance Lead, Consumer Experience Solutions, YouTube position at YouTube?
Minimum qualifications :
- Bachelor's degree in a quantitative discipline (e.g., Statistics, Computer Science, Physics, Operations, Engineering), or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
- 2 years of experience in managing data sets and conducting data analysis using SQL and Python.
- Experience with contact center forecasting, workforce management, voice analytics, and performance management.
Preferred qualifications :
About the job
In this role, you will play a critical role in driving daily data-driven decision-making within our consumer experience operations team, impacting support for our vast and diverse paid user base. You will play a key role in helping to modernize YouTube's still-nascent consumer support functions, which help prospects and subscribers to YouTube TV, YouTube Music and Premium as well as viewers engaging in Shopping and Fan Funding on YouTube.
In addition, you will conduct both routine and bespoke analyses central to running the consumer business, including data gathering, processing, and insight generation to create compelling strategic and operational recommendations to achieve business goals. You will possess a deep and current understanding of consumer support operations and exceptional measurement frameworks for both daily management and continuous improvement and have a demonstrated passion for problem solving. You will also have prior experience in consumer tech and media and / or Direct to Consumer businesses. You will have excellent communication skills, comfort with ambiguity, and emphasis on collaboration with senior managers.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
The US base salary range for this full-time position is $106,000-$156,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
Responsibilities
Salary : $106,000 - $156,000
