Vendor Manager, Social Intelligence Operations, YouTube

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; San Bruno, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience working in vendor operations or social media vendor/agency management.
• 7 years of experience using analytics or applying project management tools to address business issues.

Preferred qualifications:

• Project Management certifications such as PMP, Six Sigma, etc.
• Experience in real-time social monitoring/alerting, analytics and crisis response.
• Experience in risk and change management.
• Experience in cost, quality, and relationship management. Excellent investigative and structured problem-solving skills.
• Ability to build stakeholder relationships in an ambiguous and fluid environment.

About the job

As a Vendor Manager for Social Intelligence Operations, you will help realize the next level of performance for YouTube Vertical Operations. You will manage critical workflows operated by vendors within the region and lead other critical projects and initiatives relevant to the business function. You will have end-to-end accountability of vendor performance for which includes, but not limited to overseeing staffing, SLA adherence, quality performance and other operations metrics. You will be establishing the operation at one or more sites and partner with stakeholders, cross functional teams and suppliers to make it a success. This role includes overall management responsibility for provisioning and enabling the Vendors to operate as outlined in the Statement of Work (SOW). You will also manage sections of the long-term global operational strategy and support model and continuous improvements of business processes.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $126,000-$185,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google.

Responsibilities

• Develop and maintain the overall regional workflow strategy. Identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures. Oversee the monitoring, alerting, and reporting of escalations in priority business areas.
• Manage overall vendor performance in the region, driving overall vendor operations and strategies. Develop and maintain reports that communicate insights to executives.
• Translate social data into actionable or influence product and policy roadmaps. Manage escalations in line with the established policies and procedures.
• Lead regular business reviews and vendor relationship management activities, and partner with cross-functional teams locally and globally to drive continuous vertical improvements and efficiencies at scale.
• Define overall operations strategy, work closely with various internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.