What are the responsibilities and job description for the Senior Customer Success Manager position at YozmaTech?
About the job Senior Customer Success Manager
Main Responsibilities :
Ownthe voice of the customer by developing and maintainingcustomer relationships, preparing and leading onboarding new usersand identifying opportunities for product and service improvements.
Educatecustomers on the most relevant and up to date features, specific totheir business and use case and help them to have them operationalfor them.
Partnerwith key stakeholders internally and externally to ensure clientsare maximizing the product and its features.
Strategicallyand innovatively solving problems as client and business issuesarise
Providetimely technical and product support
Increasecustomer renewals and expansion.
Requirements
Atleast 5 years of experience in customer success.
Workingexperience in the cyber industry must
Ifyou managed CS in the past Itis a great advantage
Youneed to have Technical Skills (Cyber / Security preferred)
Workingexperience with customers in B2B enterprise software products.
Experiencein owning a book of business of 6-10 customer accounts
Experiencewith increasing customer satisfaction, adoption rates, and retention
Experiencebuilding and operating in an early-stage company highlypreferred
Highlyskilled in time management, taking initiative in front of acorporate setting and problem solving.
Quicklearner with a good technical understanding.
Professionalcommunication skills Verbal and written
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