What are the responsibilities and job description for the IHS Care Specialist position at YSS?
YSS is looking for an organized, observant, and outgoing IHS Care Specialist to join our Family Life Center team!
The person in this position serves as a member of an interdisciplinary team for Integrated Health Services (IHS) and plays an active role in designing care plans for children and their families. As the first point of contact for clients, Care Specialists are primarily responsible for completing assessments, making and tracking referrals and providing follow-up, and coordinating with internal team members and other professionals. Additional responsibilities include:
- Use data (assessments, evaluations, observations) to identify health/wellness needs and support systems.
- Facilitate care planning and goal setting, developing crisis plans when needed.
- Educate clients/families/advocates on wellness, medication, and behavioral health.
- Schedule and coordinate appointments (initial, crisis, intake) with/for clients and provide transportation to appointments as necessary.
- Complete required reports and documentation.
- Coordinate outpatient funding, including EMR, internal funding coordination, credentialing, and compliance with third-party payers.
- Demonstrate flexibility in duties and schedule to meet client needs and benchmarks.
- Attend meetings and training sessions to evaluate service outcomes, improve service quality, and enhance team performance.
- Assist with special projects as assigned.
This description is not a complete list of the responsibilities of this position. Duties may change at any time.
We value your lived experience.
Do you have personal experience with substance use or addiction, with at least two years of current, continuous recovery? Are you passionate about sharing your story to support others on their journey to stability and healing?
If you can you serve as a positive role model for sustained sobriety, providing mentorship, guidance, and hope to residents, we strongly encourage you to apply for this position.
What you can expect in return...
We believe in your potential, we meet you where you are, and we invest in your future. In addition to a welcoming workplace, collaborative and supportive colleagues, and mission-driven work that creates hope and opportunity by putting kids first, YSS offers the following benefits for this position:
- Medical, dental, vision, and life insurance
- Supplemental accident, critical illness, and hospital indemnity insurance
- Accrued PTO, plus paid time off for holidays, your birthday, and volunteering
- Employee Assistance Program
- Employee recognition program
- Personal wellness programs
- Pet insurance discounts
- PSLF Program qualification
- Retirement offerings
- Training opportunities
We want to create a world where youth are valued and empowered to stand strong. To do this, we ask our staff to embrace YSS core values - Commitment, Collaboration, Compassion, Innovation, Integrity, and a Can Do Spirit. Additionally, we ask for the following:
MUST HAVES - Required Qualifications
- A bachelors degree in social work or a related human services field.
- Two (2) years of experience working directly with mental health and child welfare. Additional years of work experience may be substituted for education.
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Travel, including transporting clients, is required for this position. For YSS insurance purposes, you must:
- be 21 years of age,
- have a valid, state-issued, drivers license,
- have a clean driving record, and
- have adequate insurance coverage per YSS policy.
SHOULD HAVES - Preferred Qualifications
- Proficient in basic computer skills, using Microsoft Office products (Excel, Outlook, Teams, Word), and navigating multiple systems, including Electronic Medical Records.
- Strong communication skills, including observing, listening, speaking, and writing; able to effectively communicate with clients, the public, and other staff members.
- Experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment.
- Passion for helping others and ensuring customer satisfaction in every interaction.
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Ability to:
- work independently, take initiative, manage time effectively, and prioritize tasks to meet deadlines,
- think critically, solve problems, and make sound decisions,
- establish and maintain positive, appropriate, and collaborative working relationships, and
- manage resources effectively.
The IDEAL Candidate:
- Committed to displaying good judgement, maintaining client confidentiality, adhering to ethical standards, and establishing appropriate boundaries with clients.
- Demonstrates empathy and compassion, showing a strong commitment to the well-being and success of others.
- Experience with Medicaid compliance and billing.
- Speaks a language(s) in addition to English.
About YSS...
One of Iowa's oldest and largest, youth-serving, nonprofit organizations, YSS's mission is to create hope and opportunity by putting kids first. We offer education, counseling, and stability to help youth succeed. With a diverse leadership team and a newly opened 50-acre recovery campus, YSS is growing and evolving to meet the needs of our communities. For more about YSS, visit https://www.yss.org/.
Helpful to Know
YSS is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. We believe that our strength lies in the unique perspectives and backgrounds of our employees. We strive to create an environment where all individuals are treated with respect and have equal opportunities to succeed. Our ongoing efforts to promote diversity and inclusion are central to our mission, and we are dedicated to continuous improvement in these areas.
YSS is a nicotine-free workplace.
The YSS Hiring Process
Communication with applicants is done primarily via email from our Paycom system. Please check your messages regularly. If you don't see messages in your inbox, please check your spam/junk folder. If you have questions about your application, please email recruitment@yss.org.
- Application - Complete an online application at https://www.yss.org/ysscareers/.
- Assessment Applications are reviewed for qualifications.
- Interview Initial phone interviews or direct in-person/virtual interviews..
- References Submit name, title, email, and phone number for three or more references.
- Pre-employment Screening YSS conducts criminal background checks and motor vehicle checks. If applicable, professional licensure is also verified.
- Offer Selected applicants will receive a formal offer of employment in the Paycom system.
