What are the responsibilities and job description for the Experience Management (XM) Lead position at Yum! Brands?
Pizza Hut Global is hiring an Experience Management (XM) Lead who will drive the continuous improvement of both guest and employee experience programs, collaborating closely with HR, Strategy, Data & Analytics and our vendor partner (SMG) to ensure our restaurants are equipped with the best tools, technology, and solutions to improve experience and derive insights. With a strong focus on data-driven insights, this role will guide enhancements that meet the dynamic expectations of our guests and employees, making their experiences seamless and satisfying. Leveraging exceptional communication and relationship-building skills, the XM Lead will work with cross-functional leaders and external partners to ensure we deliver a best-in-class experience management platform across all markets.
Key Responsibilities :
- Be a key liaison for BMUs to ensure we have data rich guest & employee experience tools that meets the needs of the business.
- Lead relationship with Aggregator Partners collaborating on best data sharing practices and insights.
- Cascade and embed the relevant guest and employee experience tools across our global markets.
- Conduct market analysis to ensure our guest and employee experience tools and systems are best-in-class.
- Collaborate with the Data & Analytics team on analyzing performance, identifying opportunities to improve the experience.
- Actively support the Global Forums & Summits to engage senior franchisees in refining strategies and driving the implementation of successful initiatives across the globe.
Required Qualifications :
Preferred Qualifications :
Salary Range : $, - $, annually bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.
