What are the responsibilities and job description for the IT Coordinator position at Yum! Brands?
Responsibilities :
- Provision, install, troubleshoot / analyze, repair, and upgrade computers using standard systems analysis techniques and procedures. Including modification Windows OS registry entries and macOS PLIST files, among other OS files.
- Build relationships with other on-site technicians as well as provide positive customer experience with each customer interaction, users. Includes consulting with users on specific software / hardware required to fit their business needs.
- Knowledge of video conferencing tools (Microsoft Teams, Zoom, Webex, etc.)
- Resolve, escalate, and document ServiceNow Incidents and Tasks in a timely manner.
- Ability to work across multiple support / strategy teams to resolve escalated issues.
- Create and maintain IT documentation of processes and procedures to test, analyze, and resolve issues in a timely and efficient manner.
Minimum Requirements :
Preferred Requirements :
Legacy : MCITP-Enterprise, MCSE, MCSA, MCDST
Role Based : Microsoft Certified : Azure Administrator Associate
Microsoft Certified : Modern Desktop Administrator Associate
Jamf Certified Associate
Jamf Certified Tech
Jamf Certified Admin
Jamf Certified Expert
Apple Certified Support Professional
Apple Certified IT Professional
Salary : $, annually bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.
