What are the responsibilities and job description for the IT Helpdesk Analyst position at Yum!?
Job Description
Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email, through our ticket management system, and in person. This is an IT Position in a fast-paced, rapidly growing restaurant chain. The Service Desk Analyst is expected to provide excellent customer service while troubleshooting technical issues. This position requires a highly detail-oriented person capable of staying calm under pressure and walking less technical individuals through troubleshooting steps. The ideal candidate has previous customer service experience in either a restaurant or retail environment and has either 6 months of Service Desk support experience or entry-level technical training and certifications. Our Service Desk is operated almost 24 hours per day, 7 days a week - weekend work will be required.
ESSENTIAL JOB FUNCTIONS
- Respond to support requests via phone, online ticket management system, email, MS Teams, and in person as needed.
- Consult with service desk team members to resolve issues
- Initiate service orders to dispatch technicians to resolve technology or facility issues
- Troubleshoot basic issues related to restaurant technology (i.e., connectivity issues, software upgrades, etc.)
- Complete password reset requests
- Assist stores with questions related to restaurant technology and applications
- Resolve previously identified (known) issues utilizing the knowledge base
- Log incident details
Day-to-Day Support :
Field Support :
SKILLS AND KNOWLEDGE REQUIREMENTS
COMPENSATION : $22.30 - $24.20 per hour bonus eligibility. This is the expected hourly range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.
At Yum! Brands and at The Habit Restaurants, LLC, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. The Habit Restaurants, LLC is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. We are committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers / Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.
Employment eligibility to work with Yum! in the U.S. is required as the company will not pursue visa sponsorship for this position.
California Residents : For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Contractors and Privacy Notice for California Employees.
BENEFITS
Competitive salary with benefits including :
FAMILY BENEFITS :
ADDITIONAL PERKS :
NOTE : This job description is not intended to be all-inclusive. Team Members may perform other related duties as negotiated to meet the ongoing needs of the organization.
About Us
WHO WE ARE?
HABIT stands for Hospitality, Attitude, Be Your Best, Integrity and Teamwork. At the Habit Burger Grill, our people make the difference, which is why since 1969, we've prided ourselves on being a people-first culture where each of us are celebrated for bringing our own unique flavor to the table. Our mission is to foster an environment where everyone feels like they are part of The Habit Family through One Habit, One Heart.
The Habit Burger Grill is a burger-centric, fast-casual restaurant concept that specializes in preparing fresh, cooked-to-order chargrilled burgers and handcrafted sandwiches featuring USDA choice tenderloin beef, grilled chicken and sushi-grade Ahi tuna cooked over an open flame. In addition, it features fresh-cut salads and an appealing selection of sides and shakes. The Habit Burger Grill was named the "best tasting burger in America" in July 2014 in a comprehensive survey conducted by one of America's leading consumer magazines.
Salary : $22 - $24
