What are the responsibilities and job description for the Operations Manager position at Yum!?
Job DescriptionOperational Leadership Lead and support 3 Area Coaches to ensure high visibility in restaurants, proactive problem-solving, and strict adherence to operational procedures. Conduct regular restaurant visits to assess performance, identify opportunities for improvement, and ensure operational excellence. Implement and monitor compliance with brand standards, safety protocols, and quality assurance processes.Guest Experience Drive a guest-first culture by ensuring exceptional customer service across all locations. Address and resolve escalated guest concerns and operational challenges. Utilize feedback mechanisms to continuously improve the guest experience.Financial Performance Monitor and analyze key financial metrics, including sales, labor, food costs, and profitability. Partner with Area Coaches to develop and execute strategies to achieve financial targets. Identify trends and recommend action plans to enhance financial outcomes.Talent Development Collaborate with the HR team to recruit, train, and retain high-performing management talent. Develop a robust management bench to ensure succession planning and operational continuity. Provide coaching and development opportunities for Area Coaches to enhance their leadership skills.Sales & Marketing Collaboration Work with the Marketing team to identify and execute strategies to drive sales and build brand loyalty. Analyze market trends, guest demographics, and competitor performance to recommend innovative sales tactics.Culture and Visibility Foster a culture of engagement, accountability, and recognition within restaurants. Promote strong visibility of Area Coaches within restaurants to drive team engagement and operational excellence. Act as a visible and approachable leader for restaurant teams, providing guidance and support.Experience : Proven experience in multi-unit restaurant management, preferably within the QSR or casual dining industry. Strong leadership skills with a track record of developing and managing high-performing teams. Financial acumen, with the ability to analyze performance metrics and implement improvement strategies. Excellent communication, organizational, and problem-solving abilities. Collaborative mindset with experience working across departments to achieve shared goalsSalary Range : $123,000 to $135,000 annually bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.About UsWho We Are Founded in 1958, Pizza Hut - a subsidiary of Yum! Brands, Inc. - now operates more than 18,000 restaurants in more than 100 countries. Pizza Hut is leading the way in providing customers with great experiences, innovating with technology and new products, as well as delivering exceptional service.Our People & CultureWe're looking for people who LOVE pizza and thrive in a fun, past paced, and customer-centric environment. At our corporate campuses, Pizza Hut has created the perfect place for you to grow your career. Every day, you'll work to support our franchisees and teams across the U.S., continuously challenging yourself to feed more possibilities. In return, we'll provide professional development and career growth opportunities so that you can become your best and achieve your goals. And we'll sweeten the deal by immersing you in our world-class recognition culture and providing a robust array of benefits, some highlights include : Hybrid work schedule and year-round half day Fridays Onsite childcare through Bright Horizons Onsite dining center Onsite gym with fitness classes and personal trainer sessions 4 weeks of vacation per year plus holidays and time off for volunteering Tuition reimbursement and education benefits Generous parental leave for all new parents and adoption assistance program 401(k) with a 6% matching contribution from Yum! Comprehensive medical & dental including prescription drug benefits and 100% preventive careGiving BackAs a global company, Pizza Hut aims to make the world better by acting responsibly with respect to food, planet and people. Whether it's donating food through the Harvest Program or supporting literacy with the Pizza Hut BOOK IT! Program - the company, our franchisees and our team members are committed to improving the communities we serve.Pizza Hut is an equal opportunity workplace and committed to fostering an inclusive, diverse culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history).
Salary : $123,000 - $135,000
