Unit Support Representative Lead

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Hourly
Location: Yuma Regional Medical Ctr

Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $16.00
Mid = $18.40
Max = $20.80

Summary:

The USR Team Lead provides direct supervision to the unit support representatives of the Women and Children’s Services (WCS) division. These employees are engaged in scheduling, registration, insurance verification, admission and discharge processes as well as unit specific duties within the WCS division. The team lead reviews documentation for accuracy; ensures financial information is verified; and provides information to appropriate areas in a timely manner while providing timely and accurate feedback to patients, families, and other employees. The USR team lead will also be the birth certificate supervisor and will be accountable for ensuring staff complete the birth certificate and fetal demise paperwork in a timely manner; while reviewing for accuracy and ensuring that all paperwork is submitted to the State within the specified time. In addition to the job duties assigned, the lead is responsible for participating in the scheduling, training, and collaboration of the assigned team within WCS division.

Responsibilities:

• Demonstrates strong communication skills through effective exchange of information with others including written and oral communication, active listening, influencing the behavior of others and building personal rapport; Exhibits strong interactive skills through a demonstration of respecting other's feelings, ideas and opinions, fosters an open interchange, displays a genuine understanding and acceptance of others.
• Resolves patient, and management concerns regarding area of responsibility; Documents concerns and resolutions within specified guidelines.
• Develops others through setting clear expectations, mentoring and coaching, and holding others accountable for results.
• Conducts oneself in an honest, credible, trustworthy manner consistent with YRMC's values; demonstrates an integration of values, beliefs, attitudes and behaviors through an acceptance of responsibility and accountability for individual's own actions; ensures that the work force has the necessary skills to accomplish the work required to achieve the objectives of the department.
• Fosters an open working environment for easy access to express ideas and concerns; demonstrates and expects open communications; promotes an environment that is open and collaborative while keeping the team focused on a common goal; builds rapport, encourages teamwork, creates an environment where employees may feel empowered.
• Accountable for ensuring staff complete all birth certificates and fetal demise paperwork in a timely manner. Reviews birth certificates for accuracy and complies with submission timelines. Also takes responsibility for ensuring that all state requirements are met and certificates maintained.
• Uses appropriate technology to facilitate the collection and analysis of performance data; Provides Director with regular updates of key performance indicators and productivity/utilization of staff; Collaborates with Information Technology for future enhancements and/or system upgrades while balancing needs of the area.
• Responsible for scheduling, training, and collaboration of the assigned team including coordination of care with other areas of the organization.
• In addition to other duties as assigned

Minimum Requirements:

• High School Diploma/GED
• 2 years related experience

Why Yuma Regional Medical Center?

Yuma Regional Medical Center (YRMC) is located in Yuma, AZ. Our purpose is building a healthier tomorrow. We strive by putting patients first as they are the center of every decision and action we take. YRMC is rooted in the community by living and breathing the dynamic nature of our region. Being committed to progress by constantly and consistently advancing healthcare, creating meaningful experiences and improving the lives of everyone around us.

Our Values

Bring Kindness | Achieve Together | Aspire For Better | Do The Right Thing | Lead With Optimism |

About Yuma, AZ

Named by the Guinness World Records as the Sunniest City on Earth with winters averaging temperatures of 70 degrees, sunny days and cooler nights.

Yuma, Arizona is a place to explore the great outdoors with hiking, jet skiing, boating and off-roading. Don’t forget to soak up the sun at the great Colorado River or one of Yuma’s many lakes.

Yuma is centrally located in Southwest Arizona, within a short drive to many popular attractions and destinations.

https://www.visityuma.com/

https://www.yumachamber.org/

Bring your skills to one of the sunniest places on earth - Yuma, AZ!

Physical Requirements and working conditions for this position will be provided to you up on interview.