Customer Service Admin

Job Summary:

The Customer Service Admin will handle a wide range of customer service duties, including interacting with customers over the phone and/or via email.

Primary Responsibilities:

• Answering Customer Service calls and routing them to the correct department
• Assist with the driver cash-out process
• Assist with the call desk customer ordering
• Scheduling new customer deliveries
• Front Admin Backup

Job Skills / Attributes:

• Adaptable - Adjust approach to match varied task requirements; Adjust behavior to others' styles; Change priorities to meet changing demands; adjust quickly to new responsibilities and tasks
• Attention to Detail/Quality Orientation - Accuracy and high standard of work
• Communication - Excellent written and oral. Express ideas effectively in individual and group situations. Organize the communication; Maintain audience attention; Adjust to the audience; Ensure understanding; Comprehend communication from others
• Individual Initiative - taking prompt, self-directed action to accomplish objectives
• Problem Solving - Strong fact-based, data-driven analytic skills. Practical thinker with good judgment skills
• Time management - Ability to manage multiple tasks and deadlines simultaneously. Prioritize activities and assignments.

Benefits:

• Paid Vacation – Two Weeks after one year of employment. Eligible for one of the two weeks after 6 months of employment. Three weeks after ten years of employment.
• Paid Holidays, Sick Days, and Personal Days.
• Company Paid Employee Life Insurance.
• Medical, Dental, Vision, Short-Term Disability, Accident, Critical Illness, Optional Life, and AD&D Insurance.
• 401K
• Referral Program

Work Environment:

This job operates in an office environment and uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear; stand, walk, use hands to finger handle or feel; reach with hands and arms, sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Vision ability is required.

Minimum Requirements:

• High School Diploma / GED Equivalent.
• Intermediate proficiency with Microsoft Office products, MS Windows, Word, Excel, and Outlook.
• Excellent written and communication skills.
• Organized and detail-oriented.
• Excellent customer service skills.
• Must have basic math skills.
• To successfully complete the post-offer, candidates must pass a pre-employment drug screen, a physical exam, a physical abilities test, a background check, and a clear (Clean MVR).
• Willing to work over 40 hours when required.
• Willing to work weekends and Holidays if needed.
• Ability to work in a fast-paced work environment.
• Ability to read, write, and communicate in English regarding the job and safety regulations.
• Adhere to the Company Dress Code (No visible tattoos or body piercings) are permitted in the workplace or while in the field.
• Smoke and Vape Free Workplace.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.