What are the responsibilities and job description for the Customer Support Representative position at YUPRO?
Customer Support Representative
This is a contract-to-perm opportunity.
This is a hybrid opportunity in Johnston, RI.
About this Position
Join a dynamic Contact Center team where you'll create positive interactions with customers daily. As a Contact Center Specialist, you'll play a key role in delivering memorable service experiences and resolving customer inquiries with a customer-first mentality.
Job Responsibilities
- Field a variety of incoming customer calls, providing high-quality solutions.
- Build strong customer relationships by recommending products and services.
- Manage back-to-back calls with scheduled breaks throughout the day.
- Receive extensive paid training to handle inquiries of increasing complexity.
- Deliver exceptional service that customers will want to share with friends and family.
Job Skills/Requirements
- High School degree or equivalent.
- Minimum 1 year of exceptional performance in a customer-facing role.
- Proficiency with computers and strong verbal communication skills.
- Positive, customer-focused mindset with excellent listening and problem-solving abilities.
- Strong interpersonal skills, ability to navigate difficult situations, multitask in a fast-paced environment, and detail-oriented with a sense of urgency.
Additional Information
- Hours per Week: 40
- Work Schedule: Various 1st and 2nd Shift Schedules, including 1 weekend day. Must be able to work holidays.
- In-office is required on Mondays and Tuesdays.
Why Should I Apply?
- Meaningful Work & Relationships: Experience supportive leadership, camaraderie, and the opportunity to earn Credo Awards for exceptional performance.
- Community Commitment: Receive 4 hours of paid volunteer time annually, plus donation matching up to $1,000 for eligible 501(c)(3) organizations.
- Career Growth: Access training, coaching, and development resources with opportunities for internal promotion.
- Exceptional Benefits: Comprehensive healthcare coverage, 401K with corporate match, tuition assistance, mental health programs, student loan refinancing discounts, and more.
Pay Range: $20/hour
YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer
Job Types: Full-time, Contract
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Ability to Commute:
- Johnston, RI 02919 (Required)
Work Location: Hybrid remote in Johnston, RI 02919
Salary : $20
