What are the responsibilities and job description for the Bellman position at Yurbban Hospitality Group?
Job Overview
We are seeking a dedicated and personable Bellman to join our hospitality team. The ideal candidate will play a crucial role in providing exceptional guest services, ensuring that all guests feel welcomed and comfortable during their stay. As a Bellman, you will be responsible for assisting guests with their luggage, providing information about the hotel and surrounding areas, and ensuring a smooth check-in and check-out experience.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Assist guests with their luggage and escort them to their rooms.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest requests promptly and efficiently, ensuring high levels of guest satisfaction.
- Maintain the cleanliness and organization of the lobby and entrance areas.
- Collaborate with front desk staff to ensure seamless communication regarding guest needs.
- Support night audit operations as needed, ensuring accurate reporting of daily activities.
- Uphold hotel standards for customer service, demonstrating excellent phone etiquette when answering inquiries.
- Assist in managing guest relations by addressing any concerns or issues that arise during their stay.
Requirements
- Previous experience in a hotel or resort environment is preferred but not mandatory.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills, both verbal and written; multilingual abilities are a plus.
- Familiarity with front desk operations and phone systems is advantageous.
- Ability to work flexible hours, including nights and weekends as needed.
- A positive attitude, strong work ethic, and ability to work well in a team-oriented environment.
- Physical stamina to lift heavy luggage and stand for extended periods of time.
Join our team as a Bellman and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $15
