IT Business Analyst

Overview

This position is with NYK Business Systems Americas Inc.

The business analyst will act as Subject Matter Expert (SME) for business and application system functionality and deliver high quality IT services by bridging business requirements and IT.

NGA Group Companies do not include salary ranges in job postings, except where required by state law, because the total compensation is dependent on the candidates’ experience, the position location, and several other factors. At times, job posting sites add a salary range without the approval of the NGA Group Companies and the ranges provided may be inaccurate and/or misleading. We encourage candidates to apply to our NGA Group Companies and discuss their compensation expectations as part of the recruitment process.

Responsibilities

Production Support

• Receiving service calls, analyze issues and requirements, confirm service classification, service type, urgency and business priority, and provide workaround if it is available.
• Participate in the bridge call for a major incident, and support to classify the impacted applications

businesses and confirm the proposed mitigation / recovery plan is acceptable from the business

perspectives.

• Create User Guides and FAQ and provide User Training (upon the request) to enlighten the business users how to use NYK business applications correctly.

Requirement Elicitation and Analysis

• Collect business requirements from business stakeholders using appropriate elicitation techniques.
• Analyze business requirements, confirm its completeness and consistence, and identify cross-functional, regional, and organizational impact and interdependencies.
• Liaise between technical teams and the business users

Requirement Specification, Documentation and Communication

• Identify requirement development processes, create and manage the plan (tasks, stakeholders,

schedule).

• Define and maintain business requirements (including use cases) and functional/non-functional

specifications.

• Document requirements and specifications in enough detail to deliver complete, consistent, easily

understandable information to both business and technical teams.

• Communicate requirements and specifications and ensure all (business & technical) stakeholders have a common understanding of requirements and how they will be implemented and obtain sign-off.

Development & Quality Assurance Support

• Create and execute QA test cases
• Review and sign-off QA test plan and test cases, and ensure it provide sufficient test coverage.
• Answer questions from developers about requirements.

Major Deliverables

• Business Requirement Documents
• Functional Specification Documents
• User Guide, FAQ, Global rules for system workaround/constrains

Qualifications

POSITION QUALIFICATIONS AND REQUIREMENTS (To be fully competent in the job)

• SPECIAL SKILLS  (Computer training, quality training, special programs)
  • Shipping domain business and applications knowledge, a significant plus
  • Problem-solving skills
  • Business process analysis skills
  • Business and technical writing skills
  • Communication, presentation, business requirements facilitation skills
  • Basic understanding of project planning, SDLC processes, Agile methodology.
• Preferred Education
  • BA in Information Technology, Business Administration or related fleld
• Work Experience (Years of experience in the industry and functional area)
  • 5 years of relevant experience

NYK offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision
• 401k with a company match
• Hybrid Work Schedule
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

ADA REQUIREMENTS/PHYSICAL REQUIREMENTS (the following describes physical demands of the typical position)

The employee is primarily seated while performing the duties of the position.  Occasional walking, stooping, filing, lifting or standing is required.  The hands are regularly used to write, type, file, key and handle or feel small controls and objects.  The employee must frequently talk and be able to hear.