What are the responsibilities and job description for the SAINT LAURENT Bilingual Client Service Lead position at Yves Saint Laurent?
Summary
ABOUT SAINT LAURENT
Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April
2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
Job Description
We are currently seeking a Client Service Lead Ambassador who will report to the Client Service Manager as part of our dynamic team in New York, New York.
ROLE
As part of the Client Services team, your mission is to accompany our client throughout the full purchase journey (from discovery to after sales) and maintain a high level of customer satisfaction and retention. As the Client Services Lead Ambassador, you will actively contribute to promoting the brand image and its values by providing qualitative and personalized advice throughout all channels (E-Business, Retail, Franchises and Wholesale) of communications. You will ensure you are promoting our values in the direction provided to CS ambassadors'. As a Lead Ambassador, your objective is to foster and maintain a supportive team dynamic, while coaching the ambassadors on best practices, policy & procedures, and retention techniques.
In your role you will ensure CS ambassadors are establishing strong relationships with our Retail, EAGLE, Warehouse and HQ teams, to ensure an overall positive client experience. You will be the key contact for client escalations and work closely with the Assistant Client Service Manager to provide client feedback that will enhance the Saint Laurent client experience.
MISSION
BRAND IMAGE
- Supervise & ensure CS Ambassadors are assisting clients through a seamless OMNI- Channel journey, maintaining our high level of consistency & quality.
- Motivate & Coach CS Ambassador with 1-1 quality monitoring.
- Monitor Department KPI's & Client Ambassador individual KPI goals.
- Master Brand policies and procedures and ensure CS Ambassador compliance throughout all communication channels.
- Act as brand ambassador
OPERATIONS PROCESS
CLIENT / BUSINESS DEVELOPMENT
PROFILE
A reasonable estimate of the base compensation range for this position is $80,000 - 90,000 with bonus eligibility.
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2025-01-31
Schedule
Full time
Organization
YSL America Holding Inc.
Salary : $80,000 - $90,000
