Community Housing Case Manager (DVSA)

Description

MISSION: Accepts and implements the YWCA Mission to empower women and eliminate racism and promote peace, justice, freedom, and dignity for all.

CUSTOMER IMPACT STATEMENT:  The Community Housing Case Manager - DVSA will deliver a trauma informed response affirming the dignity of clients and facilitating a path of resiliency and recovery for individuals whose lives have been impacted by acts of domestic and sexual violence while assisting participants in their goal of permanent housing, primarily through case management and community housing services. This includes compliance with YWCA all housing (Rapid Re-Housing/Diversion/EHV) policies and procedures, goal setting, budgeting and referrals to education/training programs, referrals to any health (physical, mental, and social services) aspects the family or individual may need, case management, operational finances, intake, data entry/collection, documentation, reporting, and development of landlord & community relationships. This position reports directly to the Community Housing Director. 

PRIMARY ACCOUNTABILITIES (may include, but not limited to):  Accountability / Priority Objectives

Develop individualized housing services that encompasses a housing service plan for each individual and/or family 

1. Schedule referral appointments and complete the intake process with the individual and or family in a timely manner.
2. Assist individuals or families utilizing the Housing First model which includes trauma-informed care practices that will assist individuals or families in securing housing. 
3. Offers clients referrals when issues arise and coordinates therapeutic services as needed.
4. Must complete in-person housing inspections and home visits.
5. Advocate on the client's behalf when necessary
6. Develop relationships with landlords, internal department programs and community resources that will empower the client in re-entering in the community successfully. 

Delivery of administrative services that reinforce program goals and outcomes that are measurable, attainable, deliverable and met in a timely manner.

1. Responsible for collecting, inputting, and submitting complete and accurate client information to required parties on a timely basis. 
2. Maintain accurate records as required by program and funders.
3. Provide required documentation based on external (grants) and internal program requirements.
4. Assist with client referral records (DVSA EXEMPT) with CMIS and tracking methods including all forms and exiting client referrals
5. Complete and submit monthly, quarterly, and annual reports to Community Housing Director.
6. Participation      Care Team - In consultation with other staff (SARC Coordinator NCC, Aftercare and Resource Coordinator, and HMLC Family Support Manager), participate in the development of client service plans, prepare, and maintain current records on assigned cases according to dual program policies and procedures, including intake, treatment plans, progress notes, and other appropriate documentation.
7. Attend all required internal and external housing (Rapid Rehousing/Diversion/EHV) and DV/SA trainings/meetings as well as attend all community meetings deemed necessary by the Community Housing Director 
8. Attend all monitoring reviews per funder.
9. Submit all financial requests to the Community Housing Director for review and approval.

Assist clients with creating a holistic approach that will offer safe, affordable, and sustainable housing.  

1. Develops service plans that include financial, community healthcare, educational, and employment goals that assist the client in sustaining permanent housing 
2. Assure that the client maintains at least monthly contact if receiving financial and or case management services 
3. Follow–up and exit clients according to the policies of the Rapid Re-Housing/Diversion/EHV.     

Other Duties (include but also as assigned):

• May require travel to Kent or Sussex County. 
• Must be Certified in Community Healthcare within six months of hire.
• Must complete SARC/DV/SA training within six months of hire.

Requirements

Education: 

Bachelor’s degree in human services preferred or equivalent combination of training and experience.

Experience:

• Three to five years of experience in human services/social work 
• Case Management with families and individuals in transition 
• Operating housing data systems and retrieving reports.
• Working   with vulnerable populations
• Developing and maintaining community housing partners
• Financials and budgets 

Skills:

• Bilingual (Spanish/English) preferred, but not required.
• Strong written and oral communication skills, record keeping, assessment, report writing, correspondence skills and organizational interpersonal.
• Knowledge of domestic, sexual, and family violence dynamics.
• Knowledge of mental health and substance abuse recovery and support.
• Must understand and know how to identify and access a high variety of social services for adults and their families.
• Ability to   communicate with a diverse group of people .
• Conflict management skills.
• Ability to maintain a professional demeanor and relationships with program participants.

Physical Qualifications:

Sitting, standing, talking, hearing, and able to lift 25 lbs. or more.

Other:

Must have access to reliable transportation.

Benefits:

We offer a comprehensive benefits package, including:

• Medical, Dental, Vision, Retirement, plus others
• 17 PTO days (with carryover)
• 10 sick days (with carryover)
• 11-12 Holidays off per year
• Wellness Day off
• 35-hour work week