What are the responsibilities and job description for the Front Desk Navigator / Receptionist position at YWCA Greater Cleveland?
Join Our Team as a Front Desk Navigator
YWCA of Greater Cleveland is looking for a Front Desk Navigator to serve as the first point of contact at our Midtown office. This role is ideal for someone who is personable, attentive, and well-organized. You'll help create a positive environment for everyone who enters, offering support with professionalism and care.
Your ability to remain calm under pressure and think on your feet will be essential as you aid staff, tenants, and visitors. This position is a great fit for someone who values reliability and has a strong commitment to excellent service.
In return for your dedication, we offer a competitive wage of $17.00 per hour along with a full benefits package, including Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, and more. This is a full-time, on-site position based at our Midtown-Cleveland office.
About YWCA Greater Cleveland
Although some people still associate YWCA with swim lessons and recreational activities, our focus today is on providing safe shelter and supportive services. We’re committed to delivering impactful programs that help improve lives and strengthen our community.
Your Role as a Front Desk Navigator
As the Front Desk Navigator, you'll be responsible for:
- Greeting and logging all visitors with courtesy and professionalism
- Answering phone calls and routing them appropriately
- Managing incoming and outgoing mail and deliveries
- Supporting building tenants with basic administrative needs
- Assisting with emergencies and documenting incidents when necessary
- Monitoring security systems when needed
Your ability to stay organized, friendly, and composed will help maintain an efficient and welcoming space.
What We’re Looking For
- High school diploma or GED
- At least 2 years of experience in receptionist, clerical, or secretarial work
- Proficiency with Microsoft Office and basic internet research
- Familiarity with closed-circuit cameras, alarm systems, and phone systems is a plus
- Strong multitasking, communication, and time management skills
- A friendly attitude and excellent attention to detail
Ready to Apply?
If this sounds like the right opportunity for you, we’d love to hear from you. Apply today and show us what you can bring to the team!
Salary : $17
