Position Summary
Position responds to crisis hotline calls and provides support and safety for program participants.
Relationships and Contacts
Within the organization : Initiates and maintains professional working relationships with staff throughout the organization including peers, directors, senior and executive management.
Outside the organization : Initiates and maintains professional working relationship with shelter clients, visitors and volunteers.
Job Details :
- Hours : Friday & Saturday 11 : 00pm-7 : 30am.
- 21.42 / hour.
This is not a remote position)
Essential Responsibilities :
Assesses need of callers for emergency shelter, determines eligibility for intake and develops transportation plan to shelter.Provides supportive interactions and information on the dynamics of domestic violence to shelter residents.Maintains accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in consistent and ethical manner on a daily basis.Conducts intake, orientation, exit interviews, and safety planning with shelter residents in appropriate / timely manner.Monitors building status and cleanliness, reporting malfunctions and ensuring building is kept clean.Identifies barriers to success and makes appropriate referrals.Monitors resident activity throughout shelter and manages conflict through appropriate intervention.Monitors and secures physical environment to maximize safety of residents, implementing appropriate reactions to security threats as needed.Develops an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.Assumes responsibility for rotating holiday residential coverage.Additional Responsibilities
Attends program staff meetings, in-service training sessions, YW Total Staff, and other meetings as requested.Provide support to visitors and volunteers.Performs other duties as assigned.Minimum Requirements
Education and Experience
High school diploma or equivalent and minimum six months related experience required; bachelor’s in Counseling or a related mental health field preferred.Physical Requirements
Ability to express or exchange ideas by means of the spoken wordTolerant to various noise levels : noise level in the work environment varies – may be very quiet or extremely loudJob performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of timeOther Requirements
Proficiency in Spanish or other languages preferredSkill Competencies
Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with callersAbility to speak concisely and effectively communication needs and informationDemonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issuesSensitivity to the needs of battered women and their childrenExcellent organizational and time management skillsAbility to exercise sound judgment and discretionResourceful, creative and problem solverExcellent oral and verbal communication skills analyzing problems and presenting solutions to a various staff and clientsHigh follow throughStrong belief in the YWCA and ability to convey its importanceYWCA Nashville & Middle Tennessee reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities
Salary : $21
