Childcare Incubator Front Desk Assistant - Entry Level

Please read all to the end of the job description.

Position Summary:

The Front Desk Assistant serves as the first point of contact for visitors, parents, providers, and partners at our Childcare Business Incubator. This entry-level position is responsible for providing exceptional customer service, managing front desk operations, and supporting administrative tasks to ensure a welcoming and organized environment.

Performance Standards:

* Greet and assist visitors, parents, and childcare providers with professionalism and warmth.

* Maintain front desk organization, including managing mail and keeping records up to date.

* Support administrative tasks such as data entry, filing, preparing documents, and assisting with compliance-related paperwork.

* Assist with maintaining and organizing records for licensing, provider documentation, and internal reports for the Incubator Project.

* Ensure compliance with YWCA and Connecticut Office of Early Childhood (OEC) policies and regulations.

* Provide general clerical support, including printing, scanning, and distributing materials.

* Maintain confidentiality and uphold professional communication at all times.

* Support general office operations as needed.

* Support the incubator site rooms when need it.

* Perform other related duties, as assigned.

· Attend staff, personnel, and professional development meetings assigned, including, but not limited to, YWCA and childcare staff meetings.

· Reliably meet deadlines.

· Manages time and attendance well.

· Follows the organization’s policies and procedures.

· Follows safety policies, procedures, and regulations in addition to YWCA Childcare Policies, YWCA Childcare supervision Policy, and Positive Guidance Policy.

· Follows legal and ethical standards related to job responsibilities.

· Demonstrates proficiency in the necessary common and technical knowledge areas required for the position.

· Increase personal knowledge about individual, interpersonal and institutional levels of racism by actively participating in trainings and organizational or community-based committees.

· Seeks input from program participants of various backgrounds on program environment and program elements.

· Supports co-workers and collaborates with diverse teams utilizing best practices to inspire better thinking and solutions.

· Maintain and care for supplies and equipment of the YWCA.

Work Environment:

This position operates in settings which could include office, working outdoors in heat or cold, among other settings and conditions not specifically described.

Physical Demands/Hazards/ Travel:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Must be able to stand, walk, sit, talk, hear, use hands; climb stairs, balance, kneel or crouch. Specific vision abilities required by the position include close, distance, color and peripheral vision, depth perception and the ability to adjust focus. The need to lift up to 30 lbs., carry up to 30 lbs., bending and stooping.

· The ability to function successfully within environmental conditions inherent to the childcare field. May include, but not limited to: high noise levels; exposure to bodily fluids; exposure to contagious illnesses; multi-tasking; responding appropriately to work place pressure and short turn-around time on assignments.

· Travel to/from Professional Development training courses may be required.

Qualifications and Skills Required:

· High school diploma or equivalent required; additional administrative training is a plus.

· Effective communication and interpersonal skills.

· Must obtain a Family Childcare Substitute License from the Office of Early Childhood (OEC). This is not required at the time of hire but must be completed upon employment.

· Ability to multitask and prioritize tasks efficiently.

· Proficiency in Google Suite (Docs, Sheets, Drive, Calendar, Gmail) and Microsoft Office Suite (Word, Excel, Outlook).

· Customer service experience preferred.

· Experience working with children or in a childcare setting is preferred.

· Ability to manage sensitive information with discretion.

· Bilingual in English and Spanish is a plus.

Work Schedule & Compensation:

· Part-Time Options (Monday – Friday):

o Morning Shift: 7:00 AM – 12:00 PM (15-minute break)

o Afternoon Shift: 12:00 PM – 5:00 PM (15-minute break)

o Work hours and days may vary based on the needs of the incubator site.

· Competitive hourly wage based on experience.

· Training will be offered in various areas to support staff growth and career development.

Please send cover letter and resume to nvillanueva@ywcanewbritain.org

Please send cover letter and resume to nvillanueva@ywcanewbritain.org

Job Type: Part-time

Pay: $16.35 - $17.00 per hour

Schedule:

• Monday to Friday

Work Location: In person

Salary : $16 - $17