Crisis Case Manager (Full-Time)

3094 Elua Street
Lihu‘e, HI 96766
T: 808-245-5959
F: 808-245-5961 ywcakauai.org

General Qualifications: In alignment with the mission of the YWCA of Kaua‘i to eliminate racism, empower women and promote peace, justice, freedom and dignity for all, the ideal candidate will be able to contribute to a work environment that values diversity, creativity and mutual respect, as well as:

1. Communicate effectively, both verbally and in writing, with people of various ages, cultures, socioeconomic status, sexual orientations, professions and backgrounds.

2. Represent the YWCA in professional manner.

3. Maintain effective working relationships and work within multi-disciplinary team.

4. Assume individual responsibility and work collaboratively.

5. Utilize good organizational and multi-tasking skills and be able to handle multiple priority tasks using independent judgment.

6. Perform all duties in compliance with the laws and regulations of the State of Hawai‘i and the United States government.

Specific Qualifications:

• A combination of education, professional experience, and/or life experience which will enable the provision of crisis intervention services regarding Sexual Assault (SA) and Domestic Violence (DV).
• Capable of empathic response to victims/survivors of SA and/or DV utilizing a victim-centered, trauma-informed, culturally-responsive approach.
• Ability to work with individuals from diverse backgrounds.
• Ability to maintain confidentiality within the program and community.
• Knowledge of racial and social justice issues are preferred.

Education & Technical Skills:

1. Preferred - Bachelor’s Degree from an accredited college or university in one or a

combination of the following fields: Education, Counseling, Social Work, Women’s Studies and Communications or Associates Degree with relevant experience.

2. Have at least one (1) year experience in a relevant social services field.

Function:

Reporting to the Director of Crisis Services, the Crisis Case Manager (CCM) splits the 7 day week with one other CCM (each CCM is on-call for 4 24-hour days each week) to provide support for victims and families impacted by sexual assault and domestic violence. The CCM provides telephone and/or in-person crisis counseling/emotional support, safety planning, information and advocacy, court accompaniment, short-term case management and referrals. In-person services may be provided in a variety of settings, including the YWCA office, Children’s Justice Center, Kauaʻi Police Department, Emergency Department, and other locations in the community.

Responsibilities:

1. Be available during four (4) on-call shifts per week, in which you:

a. Keep mobile phone assigned by the agency charged and with cell reception at all times.

b. Respond to requests for immediate in-person crisis services within one hour of the request.

c. Respond to other follow-up requests within 24 hours.

2. Attend scheduled weekly in-person and virtual meetings as defined by the Director of Crisis Services with the option to work remote for the majority of the work week.

3. Serve as one of two program leads for Crisis program. Co-Crisis Case Managers will share an on-call schedule for direct service provision, leadership, and at times management support for Crisis team. On-call coverage will be supported by other Crisis team members in times of high volume.

4. Engage in consistent communication and coordination with Co-Crisis Case Manager, Director of Crisis Services and Shelter Director to ensure quality provision of sexual assault and domestic violence service delivery.

5. Provide shelter coverage, as required, to include overnight work, answering crisis calls and meeting needs of Family Violence Shelter residents.

6. Participate in initial, ongoing and system-wide training for all staff whose duties are related (directly and indirectly) to crisis services, as needed. Assist with training for new crisis intervention staff.

7. Assist with administrative functions for Sexual Assault Treatment Services and Intimate Partner Violence services, facility, and clerical support.

8. Ensure that medical forensic exam waiting room is fully equipped with current resource materials for Crisis Intervention Advocates and food/drink/clothes/toys for clients and families.

9. Assist with the implementation of program evaluation tools to collect and process data for reporting, as required.

10. Assist with troubleshooting, implementation, monitoring and training of other staff members’ documentation of Crisis program and Family Violence Shelter activities on electronic database.

11. Assist with establishing and maintaining liaison with community groups and agencies in order to promote crisis intervention services. Attend monthly meetings with Multidisciplinary Team and other system partners.

12. Perform all duties in compliance with the laws and regulations of the State of Hawai‘i and the United States government.

13. Performs other duties as assigned. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Additional Requirements:

1. Valid driver’s license, vehicle, and proof of insurance.

2. Current First Aid and CPR certification.

3. Willing and able to travel within the island and/or off-island, on-call/nights/weekends as required.

4. Excellent verbal and written skills.

Job Type: Full-time

Pay: $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Weekends as needed

Education:

• Associate (Required)

Experience:

• domestic violence or related field: 1 year (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $48,000