Shelter Case Manager

General Qualifications: In alignment with the mission of YWCA of Kaua‘i to eliminate racism, empower women and promote peace, justice, freedom and dignity for all, the ideal candidate will be able to contribute to a work environment that values diversity, creativity and mutual respect, as well as:

1. Communicate effectively, both verbally and in writing, with people of various ages, cultures, socioeconomic status, sexual orientations, professions and backgrounds.

2. Represent the YWCA in professional manner.

3. Maintain effective working relationships and work within multi-disciplinary team.

4. Assume individual responsibility and work collaboratively.

5. Utilize good organizational and multi-tasking skills and be able to handle multiple priority tasks using independent judgment.

6. Perform all duties in compliance with the laws and regulations of the State of Hawai‘i and the United States government.

Specific Qualifications:

1. A combination of education, professional experience and/or life experience which will enable the provision of case management services to Family Violence Shelter residents.

2. Capable of empathic response to victims/survivors of sexual assault and/or domestic violence victims utilizing a victim-centered approach.

3. Work with individuals from diverse backgrounds. Ability to maintain confidentiality within program and community.

4. Ability to work evenings, nights, and weekends if job requires.

5. Knowledge of feminist issues, sexual assault and domestic violence preferred.

6. Ability to provide effective managerial support to shelter staff.

Education & Technical Skills:

1. Preferred - Bachelor’s Degree from an accredited college or university in one or a

combination of the following fields: Education, Counseling, Social Work, Women’s Studies and Communications or Associates Degree with relevant experience.

2. Have at least one (1) year experience in a relevant social services field.

Function:

To provide trauma-informed case management services to Family Violence Shelter residents; to improve access to and coordination of services and increase stabilization. Provide on-call support to shelter staff on duty, assisting with routine procedures and service provision, including but not limited to de-escalation and emotional support for shelter residents, service eligibility assessments, shelter intakes and discharges, and addressing emergent health or safety concerns.

Responsibilities:

1. Ensures each new resident completes an assessment within 2-5 days following intake which identifies strengths, skills, priorities, service needs, goals, and potential barriers to program success. Assessment areas/personal goals may include: housing, employment, finance, mental health, drug and alcohol dependency, medical, interpersonal communication, problem solving style, family dynamics, impact of past and recent domestic violence, parenting capacity (if applicable), and immediate, short-term and long-term priorities. This process includes review of the Shelter structure and Resident’s Handbook.

a. Ensures a Personal Service Plan is developed with overall goals with each resident to address individual needs which leads to a Weekly Action Plan.

b. Ensures assessment information and plan is presented at staff meetings and discusses varying strategies to meet needs in the Shelter and community.

c. Provides direct assistance to residents to complete their plans as needed.

2. Provides emotional support, advocacy, and appropriate referrals for clients to increase stabilization and access to social, welfare, legal, medical, psychiatric, and other services (both within and outside of agency). Provides case management services post-Shelter discharge if needed to promote stability and safety.

3. Maintains updated and current information regarding community services and referral options. Networks with agencies providing services for individuals and families that may benefit Shelter clients.

4. Communicates regularly with YWCA staff and agency partners in order to coordinate services.

5. Communicates with Shelter Director and other appropriate Shelter staff regarding important case developments and gives updates on case progression.

6. In conjunction with other on-duty staff, answers crisis calls and screens clients for intake into program. Provides psychoeducation and emotional support to residents to help them acknowledge, understand, and process the impacts of abuse and resulting trauma.

7. Provides back-up support to Shelter Therapist to ensure provision of weekly survivor support group.

8. Maintains current records for each resident and conducts timely chart review to ensure all required documentation is completed.

9. Provides on-call support to shelter staff, including:

a. Answering staff questions an dproviding clarification on best practices and/or protocol adherence.

b. Assist prgram staff in conducting program eligibility assessments for prospective YWCA clients and shelter residents.

c. Officer immediate support to program staff in de-escalating resident conflicts, facilitate one-on-one meetings with residents to address emergent policy violations or safety concerns, and support shelter staff during difficult resident discharges.

d. Offer immediate support to shelter staff and residents during medical emergencies, significant facility famage, or other crisis situations by answering staff questions, providing clarification, and ensuring adherence to appropriate protocols.

e. Assist program staff in securing shift coverage when necessary to ensure the shelter is staffed 24/7 and provide daytime and/or overnight shelter coverage in the absence of scheduled program staff or when coverage cannot be secured.

f. Assist shelter staff by utilizing shelter petty cash to make necessary purchases for urgent resident or program needs outside of regular business hours.

g. Assist current shelter residents with urgent transportation requests as needed.

10. Maintains records and statistical reports as required by agency policy, funding contracts and state and federal regulations. Completes reports as assigned. Assists with data and narrative for grant reports and ensures deadlines are met.

11. Reports to appropriate agencies as required by law.

12. All other duties as assigned.

Additional Requirements:

1. Valid Hawaiʻi driver’s license, vehicle and proof of insurance.

2. Current First Aid and CPR certification.

3. Willing and able to work at multiple locations on Kauaʻi.

4. Willing and able to travel off-island for training and meetings as required.

Availability for on-call duty during nights and weekends as required.

Job Type: Full-time

Pay: From $47,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $47,000